Thats how I've always handled it. With that said, there are things we are
not responsible for because the equipment is in the customer's care. Up
until now, we havent charge for acts of God but we're close to doing so.
Actually, we're considering pushing our $5/month "protection plan". My
analogy i
IMHO, if you own the equipment, you are responsible for repair and
upgrade of the equipment.
Our policy is that if we roll the truck and the problem is not in
our gear, you pay.
Since switching to UBNT and MT, we can troubleshoot most anything
remotely...
Our rule is, if the problem is because trees grew and obscured the
signal the service call is free, if the customer places something in
front of the radio we charge them. Basically if it was something out of
their control we don't charge. I have had them put up a new morton
building and block
k D. Nix, Jr
Sent: Thursday, April 28, 2011 11:49 AM
To: WISPA General List
Subject: [WISPA] Fuel surcharge for Customer Repairs?
Any thoughts on a service charge for on-site CPE repairs or relocating
equipment due to changed signals. We have a bit of a disagreement
within as to whether this would
Does your local Cable Co. or TelCo charge fuel surcharges when there
is a problem with their cable plant?
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Any thoughts on a service charge for on-site CPE repairs or relocating
equipment due to changed signals. We have a bit of a disagreement
within as to whether this would be ethical. The customer does not own
the equipment at their location. We use a lot of 900Mhz so there are
regular equipment re
