.EDUCAUSE.EDU] On Behalf Of Norman Elton
Sent: Tuesday, 28 February 2017 9:43 AM
To: WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU
Subject: [WIRELESS-LAN] Helpdesk Troubleshooting of Wireless Issues
I'm curious if people can share their delineation of duties between the support
organization (help desk
Our WiFi complaints fall into a couple categories:
1. I can't connect this device.
- For this, the helpdesk will take the user through the steps to connect
the device, at a walk-in location, over the phone, or via email/helpdesk
software. For stubborn devices, the support folks will create a t
Of Jonathan Miller
Sent: Tuesday, February 28, 2017 8:53 AM
To: WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU
Subject: Re: [WIRELESS-LAN] Helpdesk Troubleshooting of Wireless Issues
Our WiFi complaints fall into a couple categories:
1. I can't connect this device.
- For this, the helpdesk will take
@LISTSERV.EDUCAUSE.EDU
Subject: Re: [WIRELESS-LAN] Helpdesk Troubleshooting of Wireless Issues
Our WiFi complaints fall into a couple categories:
1. I can't connect this device.
- For this, the helpdesk will take the user through the steps to connect the
device, at a walk-in location, ove
ubject: [WIRELESS-LAN] Helpdesk Troubleshooting of Wireless Issues
I'm curious if people can share their delineation of duties between the support
organization (help desk) and the network administration (engineering, etc)
teams, especially as it surrounds the triaging and troubleshooting
orthern Arizona University
>
>
> [image: logo-email-sig]
>
> -Original Message-
> From: The EDUCAUSE Wireless Issues Constituent Group Listserv [mailto:
> WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU] On Behalf Of Norman Elton
> Sent: Monday, February 27, 2017 4:13 PM
> To: WIRELE
HL Mencken
From: The EDUCAUSE Wireless Issues Constituent Group Listserv
on behalf of Earl Barfield
Sent: Thursday, March 2, 2017 12:46 PM
To: WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU
Subject: Re: [WIRELESS-LAN] Helpdesk Troubleshooting of Wireless Issues,>
> Date:Wed, 1 Mar 2017 17:41
ct: Re: [WIRELESS-LAN] Helpdesk Troubleshooting of Wireless Issues,>
Any possibility of sharing that web page? This sounds like it could be
extremely useful!
Frank Sweetser
Director of Network Operations
Worcester Polytechnic Institute
"For every problem, there is a solution that is s
Constituent Group Listserv
[mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU] On Behalf Of Lee H Badman
Sent: Thursday, March 02, 2017 12:36 PM
To: WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU
Subject: Re: [WIRELESS-LAN] Helpdesk Troubleshooting of Wireless Issues,>
We choose not to have wireless problems, wh
; -
HL Mencken
From: The EDUCAUSE Wireless Issues Constituent Group Listserv
on behalf of Lee H Badman
Sent: Thursday, March 2, 2017 2:36 PM
To: WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU
Subject: Re: [WIRELESS-LAN] Helpdesk Troubleshooting of Wireless Issues,>
We choose no
, 2017 1:50 PM
*To:* WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU
*Subject:* Re: [WIRELESS-LAN] Helpdesk Troubleshooting of Wireless Issues,>
Well heck, if you could share the web page you use to turn the problems
off, I'd appreciate it even more! :)
Frank Sweetser
Director of Network Operations
W
WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU<mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU>
Subject: Re: [WIRELESS-LAN] Helpdesk Troubleshooting of Wireless Issues,>
We choose not to have wireless problems, which greatly simplifies life at the
helpdesk.
Lee Badman | Network Architect
Adjunct I
017 11:36 AM
To: WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU
Subject: Re: [WIRELESS-LAN] Helpdesk Troubleshooting of Wireless Issues,>
We choose not to have wireless problems, which greatly simplifies life at the
helpdesk.
Lee Badman | Network Architect
Adjunct Instructor | CWNE #200
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