RE: [WIRELESS-LAN] Helpdesk Troubleshooting of Wireless Issues,>

017 11:36 AM To: WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU Subject: Re: [WIRELESS-LAN] Helpdesk Troubleshooting of Wireless Issues,> We choose not to have wireless problems, which greatly simplifies life at the helpdesk. Lee Badman | Network Architect Adjunct Instructor | CWNE #200 Information T

RE: [WIRELESS-LAN] Helpdesk Troubleshooting of Wireless Issues,>

r.edu>> Sent: Thursday, March 2, 2017 2:36 PM To: WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU<mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU> Subject: Re: [WIRELESS-LAN] Helpdesk Troubleshooting of Wireless Issues,> We choose not to have wireless problems, which greatly simplifies life at th

RE: [WIRELESS-LAN] Helpdesk Troubleshooting of Wireless Issues,>

, 2017 1:50 PM *To:* WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU *Subject:* Re: [WIRELESS-LAN] Helpdesk Troubleshooting of Wireless Issues,> Well heck, if you could share the web page you use to turn the problems off, I'd appreciate it even more! :) Frank Sweetser Director of Network Operations Worces

Re: [WIRELESS-LAN] Helpdesk Troubleshooting of Wireless Issues,>

2017 12:54 PM To: WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU Subject: Re: [WIRELESS-LAN] Helpdesk Troubleshooting of Wireless Issues,> Any possibility of sharing that web page? This sounds like it could be extremely useful! Frank Sweetser Director of Network Operations Worcester Polytechnic Institute "

RE: [WIRELESS-LAN] Helpdesk Troubleshooting of Wireless Issues,>

Constituent Group Listserv [mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU] On Behalf Of Lee H Badman Sent: Thursday, March 02, 2017 12:36 PM To: WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU Subject: Re: [WIRELESS-LAN] Helpdesk Troubleshooting of Wireless Issues,> We choose not to have wireless problems, wh

RE: [WIRELESS-LAN] Helpdesk Troubleshooting of Wireless Issues,>

t;mailto:earl.barfi...@oit.gatech.edu>> Sent: Thursday, March 2, 2017 12:46 PM To: WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU<mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU> Subject: Re: [WIRELESS-LAN] Helpdesk Troubleshooting of Wireless Issues,> > Date:Wed, 1 Mar 2017 17:41:45 +00

Re: [WIRELESS-LAN] Helpdesk Troubleshooting of Wireless Issues,>

HL Mencken From: The EDUCAUSE Wireless Issues Constituent Group Listserv <WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU> on behalf of Earl Barfield <earl.barfi...@oit.gatech.edu> Sent: Thursday, March 2, 2017 12:46 PM To: WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU Subject: Re: [WIRELESS-LAN] Helpdesk Troub

Re: [WIRELESS-LAN] Helpdesk Troubleshooting of Wireless Issues

Wow, that's fantastic. All good things to chew on. Thanks! Norman On Wed, Mar 1, 2017 at 12:41 PM, Bryan Sherwood wrote: > We take a slightly different approach to what has already been shared when > it comes to students. When students in either a residence hall or

RE: [WIRELESS-LAN] Helpdesk Troubleshooting of Wireless Issues

We take a slightly different approach to what has already been shared when it comes to students. When students in either a residence hall or other campus building call in, our student employees on the phone collect the following: · Drivers (check for updates, ensure that correct drivers

RE: [WIRELESS-LAN] Helpdesk Troubleshooting of Wireless Issues

@LISTSERV.EDUCAUSE.EDU Subject: Re: [WIRELESS-LAN] Helpdesk Troubleshooting of Wireless Issues Our WiFi complaints fall into a couple categories: 1. I can't connect this device. - For this, the helpdesk will take the user through the steps to connect the device, at a walk-in location, over

RE: [WIRELESS-LAN] Helpdesk Troubleshooting of Wireless Issues

Group Listserv [mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU] On Behalf Of Jonathan Miller Sent: Tuesday, February 28, 2017 8:53 AM To: WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU Subject: Re: [WIRELESS-LAN] Helpdesk Troubleshooting of Wireless Issues Our WiFi complaints fall into a couple categories: 1. I can't connect thi

Re: [WIRELESS-LAN] Helpdesk Troubleshooting of Wireless Issues

Our WiFi complaints fall into a couple categories: 1. I can't connect this device. - For this, the helpdesk will take the user through the steps to connect the device, at a walk-in location, over the phone, or via email/helpdesk software. For stubborn devices, the support folks will create a

RE: [WIRELESS-LAN] Helpdesk Troubleshooting of Wireless Issues

Wireless is pretty much treated like most other services. We don't have any specific teams or structure for wireless support. Users (staff/students/visitors) can all get help by ringing our service desk (who will go through some steps and if no go send the job to our onsite team or refer them