Deleting the iPhone email account and recreating does nothing. It says
'all account data will be deleted.' Nope. After recreating the
account, it loads only the two emails that came in since switching IP
addresses and ignores the 1000+ other emails in the mailbox.
Hopefully somebody has a workaround for this.
On 10/21/2019 9:55 PM, Jerry Malcolm wrote:
I threw the switch this evening to fully move to my new upgraded 3.4
server. Basically, I just changed the IP address of the domain name
for my mail server. I did a bunch of testing on several accounts
using Thunderbird. Everything seems to be working. But then I get a
phone call from a client that says all of his mail disappeared from
his iPhone. I checked my iPhone and, yep, it's all gone from my
iPhone on all of my different accounts except the new mail that has
come in during the last few hours since moving to the new server. No
errors or messages. Just when I go to a folder it briefly shows the
email list, which then disappears and is replaced with a "No Mail"
message. Fortunately, it's not deleting it from the server. All mail
is still there when I go to Tbird.
Is this some kind of 'security' thing that Apple has created to remove
all mail from the app if the server IP address changes? If so, I'm
not impressed with their thought process. I figure I'm going to start
hearing it from other clients tomorrow. I'm about to delete an
account on my iPhone and recreate it and see if loads all of the mail.
Just wondering if anyone else has encountered this and if there is
anything to tell clients.
Thx
Jerry
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