>> Some of the definitions I've come across for a Service are:

IMHO, substitutability (of one service by another) is an important  
concept. If you go to shoe order processor A and find it is down, you  
can equally well turn to shoe order processor B, given you know they  
are substitutable.

A real world example is that you can use another Web search engine if  
your favorite one is down, because you happen to know that they are  
both Web search engines.

HTH,


Jan







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