Hi Jim

The theory of Human Interaction Management identifies 2 distinct types of process: mechanistic (in which human involvement is limited to key data entry and decision points) and human-driven (innovative, adaptive, collaborative work in which a responsibility of the participants is to shape the process itself as they do the work).  Some mechanistic processes can be provided as services, depending on whether the technologies to be used can support whatever human involvement is required (if any).  Human-driven processes, by their very nature, cannot - though they may well make use of services, of course.

-- 

All the best
Keith

http://keith.harrison-broninski.info
Jim Alateras wrote:
what about the notion "that a process is a service" and business process 
are exposed as services. How does that fit into your definition.

cheers
</jima>

Keith Harrison-Broninski wrote:
  
Mind you, this group's attempts at defining "service" have not been very 
successful to date, so we're just as likely to get mired down in 
definitions of "process".  Myself, I'd go for simplicity, and stay away 
from IT when thinking about it.  Something like:

service = work provided on a contract basis
process = a collection of related activities


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