Right you are, but it's not only the MTTR that's the problem. Users want somebody who can take the responsibility when something fails. If a system fails and I'm using IBM or SAP, people are more prone to be lenient that when it fails using Salesforce. I think this mentally is just a matter of time though.
H.Ozawa --- In [email protected], Gregg Wonderly <[EMAIL PROTECTED]> wrote: > > I'd say it the other way... Buying and using business market platforms are > keeping you from using all the flexible and empowering open source software. > You feel like you need to have the "instant" support from a vendor and be able > to "manage" your risks through their support "services". But, in the end, I > don't believe that there is any real relief there. Maybe someone on the list > has stories where a vendor fixed their problem in 1 hour (my typical response) > vs the 1 day that I've experienced with my customers interactions with their > other "large" vendors? > > Gregg Wonderly >
