Have experienced a bit of the same. For private deliveries I always over insure and claim day one. After 3X, I guess my driver got the clue as UPS had to cough up 4.5K. Funny (though devious), I was able on my own (UPS made no efforts in this area) to locate and claim 2 of the mis-delivered packages. As this was after the fact, I do not view it as wrongful. UPS could as easily (actually more easily as they have MORE resources available to them than I do) to have corrected this.
Accountability is everything but this seems to be a lesser valued ideal each day. Shame on society. Mark tflan wrote: > Hi; Is anyone having problems with UPS deliveries? 6 of my last 8 > orders were delivered to the wrong address or not delivered at all. > Dealing with UPS is a nightmare when there's a problem. Trying to get > a human to listen to the problem and take action is nearly impossible. > I get the same response; "send us the shipper's name, address, > customer number, tracking number, contents of the package" and on and > on. How the hell is a recipient supposed to know that stuff? So, I > always contact the shipper and I always respond to UPS's request > (demands?). I tell the shipper what the problem is and I tell UPS that > I need to speak with someone in command. Mostly the shipper will > re-ship. Mostly UPS is unresponsive. UPS always says they'll have an > answer within 8 days. The answer is, always, "our records show that > the package was delivered on such and such a date and left on the > front porch," or something to that effect. The last "delivered" > package was delivered to a house a quarter-mile from mine. The driver > swore he left it at my doorstep. When asked to describe my house - it > is unique both in design and paint scheme (that's the way it was when > I bought it) the driver described a different house. He still insisted > he delivered it here, though. I realize folks here on this forum live > in many different parts of the U.S., and the world. Aside from lost > packages, how have problems been solved with UPS? This phenomenon > didn't exist when I was in business in Long Beach, but since I've been > here in the Central Valley of CA it has become a real pain in the > butt. TFlan
