Hi!  I manage a mailing list with 1300 subscribers (I use Macjordomo in
combination with SIMS).  I sent a message out on the list on Saturday and
since then I've received a complaint from one of the subscribers that she's
received the message 15 times since then.  I've eliminated Macjordomo as the
culprit, because if it was sending the message over and over again, it would
send to the entire 1300, not just one person.  According to the Macjordomo
people, this isn't something Macjordomo is even capable of doing and
"Usually this kind of error is dependent of SMTP server malfunctions."

So I've turned my attention to the mailserver.  There's no record in the
logs that this message was sent to this person more than just the first time
on Saturday.  Is it possible for messages to be sent without leaving a log
record?  If SIMS was sending to her over and over again wouldn't it at least
be in the queue?  Is this behavior something that SIMS is even capable of?
If the mailing list isn't telling SIMS to keep sending the message, how
would it know to keep sending it, especially if there's no failure each
time.

I want to rule out anything that could be coming from my end before I write
back to her, but I'm pretty sure this problem isn't me.  Any information
anybody has on the subject would be greatly appreciated!!

Thanks,


Jill Herschman
Webmaster
Center on Juvenile and Criminal Justice
Justice Policy Institute
http://www.cjcj.org/
http://www.buildingblocksforyouth.org/




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