Scott wrote: >Subject: Re: [sipX-dev] 'Abandoned' call from hunt group extn >to a user are not listed under myassistant missed call list > >On Tue, 2010-01-19 at 10:46 +0530, Archana wrote: >> Hi All, >> >> Here is my scenario: >> >> I have created a hunt group extn 333 enabled with the following call >> sequence: >> Initial call 220 30 seconds >> If no response 222 30 seconds >> >> Set up a pidgin client with the IM user 220 and enable myassistant >> >> Steps: >> >From the user 221 make a call to hunt group extn 333. >> As the initial user in the hunt group 220 starts ringing disconnect >> the call from 221. >> >> Now from myassistant of user 220, execute the command 'missed' >> >> Result: >> You have no missed calls today >> >> Observation: >> CDR Historic page shows : call from 221 to 333 as 'Abandoned' >> >> Please let me know whether it is an expected behavior or a bug with >> myassistant since the call from 333 to 220 is not listed >under missed >> call? > >I suspect that is the expected behavior right now - the call >you made was 'To' 333, not '220', so it won't show up as >missed for 220. > >I believe this functionality is essentially based on the CDR >output, which is filtered by the To and From fields, not by >the individual Contacts of any forwarding destinations. > Scott is correct. The abandoned call will always be indicated for the original 'To' which was 333. Although CDR records store the Contact field on the recipient side of the call, it is obtained only when the call is answered.
We cannot store a contact prior to the answer as we only store 1 for the call recipient and in cases where the call is distributed to multiple locations at the same time (i.e. Broadcast Hunt Group) we wouldn't be able to accurately represent this. FYI. I am looking at exposing the 'Recipient' (callee contact) of the call in the CDR Historic page but I'm not quite there yet. Raymond _______________________________________________ sipx-dev mailing list [email protected] List Archive: http://list.sipfoundry.org/archive/sipx-dev Unsubscribe: http://list.sipfoundry.org/mailman/listinfo/sipx-dev sipXecs IP PBX -- http://www.sipfoundry.org/
