Hi all!
I have a client with ACD queues and from time to time is appears as if
the agents are logged out. No calls are sent
to phones but agent status in webgui says "signed in". If he sets agent
status to out and then in again - it starts to work.
Known bug?
Note: they sign in once and stay signed in "for ever". That is the way
they want it. They are using latest 4.0.4.
I don't know if there is a solution to this but i would like to find a
way to make it easy to sign in/out
by using function keys on their snom 320 phone.
Anyone know how to config function key to:
- press to toggle/signed in/out
- a bonus if it is lit when agent status is "signed in"
Thank you.
--
*Vänliga Hälsningar/Best Regards*
/Ola Samuelson
/
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