Yes... remove it.
From: sipx-users-boun...@list.sipfoundry.org [mailto:sipx-users-boun...@list.sipfoundry.org] On Behalf Of Austin Curry Sent: Monday, January 18, 2010 10:21 AM To: Tony Graziano Cc: sipx-users@list.sipfoundry.org Subject: Re: [sipx-users] Polycom firmware Device File Activation Error I deactivated previous firmware and removed the old .zip files from the directory. The firmware was downloaded direct from Polycom and uploaded in zip format via Sipxecs I was wondering if I should/can delete the SoundpointIPLocalization directory, remove and upload firmware. Austin Curry ________________________________ From: Tony Graziano [mailto:tgrazi...@myitdepartment.net] Sent: Monday, January 18, 2010 9:15 AM To: Austin Curry Cc: sipx-users@list.sipfoundry.org Subject: Re: [sipx-users] Polycom firmware Device File Activation Error You need to deactivate any firmware that is active. You need to upload the original ZIP file from Polycom, do not unzip it. On Mon, Jan 18, 2010 at 10:12 AM, Austin Curry <aus...@dnsms.com> wrote: I am having an issue when activating the polycom 3.1.3C firmware. When attempting to activate the firmware file, I get redirected to a page: "An internal error has occurred click here to continue" I am booted out of sipxecs and back the login screen. Viewing the source of that page reveals the following exception: Exception: Exception invoking listener method onSave of component upload/EditUpload: Failure invoking listener method 'public void org.sipfoundry.sipxconfig.site.upload.EditUpload.onSave()' on $editupload...@3c1[upload/EditUpload]: java.io.FileNotFoundException: /var/sipxdata/configserver/phone/profile/tftproot/SoundPointIPLocalizati on/Chinese_China/SoundPointIP-dictionary.xml (Permission denied) Sipxecs version ( 4.0.4-017289 2009-11 <tel://404017289200911> -19T18:15:29 ecs-centos5 CentOS 5.2 The same issue occurs weather I am using the split or combined firmware. I have had this issue occur on more than one server in different locations. I do not have any custom permissions on that directory or contained files. I have looked at the issue tracker and am unable to find an issue relating to this. Does anyone know of a fix or should I post to the tracker? Austin Curry _______________________________________________ sipx-users mailing list sipx-users@list.sipfoundry.org List Archive: http://list.sipfoundry.org/archive/sipx-users Unsubscribe: http://list.sipfoundry.org/mailman/listinfo/sipx-users sipXecs IP PBX -- http://www.sipfoundry.org/ -- ====================== Tony Graziano, Manager Telephone: ( 434.984.8430 <tel://4349848430> Fax: ( 434.984.8431 <tel://4349848431> Email: tgrazi...@myitdepartment.net LAN/Telephony/Security and Control Systems Helpdesk: Telephone: ( 434.984.8426 <tel://4349848426> Fax: ( 434.984.8427 <tel://4349848427> Helpdesk Contract Customers: http://www.myitdepartment.net/gethelp/ Why do mathematicians always confuse Halloween and Christmas? Because 31 Oct = 25 Dec.
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