What they said J
Jeff, I use inbound phantom users primarily for routing inbound calls to
live attendants during the day or for routing to features that can't
accept a DID (hunt groups / conference bridges).
For your use, it sounds like the DID on the Auto Attendant dial plan
entry would be best suited.
Thanks,
Mike
From: sipx-users-boun...@list.sipfoundry.org
[mailto:sipx-users-boun...@list.sipfoundry.org] On Behalf Of Todd Hodgen
Sent: Friday, February 05, 2010 4:58 PM
To: 'Tony Graziano'; 'Jeff Gilmore'
Cc: sipx-users@list.sipfoundry.org
Subject: Re: [sipx-users] Autoattendant answer only on a
specificincoming DID?
Matt,
You can put the DID for the attendant as an alias in the auto attendant
under dial plans. If you want it to have a different greeting than the
standard auto attendant, then just create a new auto attendant, and put
that number in as the alias and create a new recording for the auto
attendant.
BTW, a quick way to create a auto attendant greeting is to just make a
standard recording of a call in a voicemail box, and then copy that file
from the portal as your new auto attendant greeting.
Just to clarify on your conference bridge, you won't be able to have a
call come directly to a conference bridge. If you need that feature,
you will have to create a phantom extension, put that conference number
on that extension as an alias, and configure a forwarding rule to the
conference. You could also assign it its own auto attendant as well.
From: sipx-users-boun...@list.sipfoundry.org
[mailto:sipx-users-boun...@list.sipfoundry.org] On Behalf Of Tony
Graziano
Sent: Friday, February 05, 2010 1:47 PM
To: Jeff Gilmore
Cc: sipx-users@list.sipfoundry.org
Subject: Re: [sipx-users] Autoattendant answer only on a specific
incoming DID?
Either would work if the alias is input correctly.
Where it would not work is when you have the user DID set as the
destination for all calls (operator, but input the user line instead).
As long as you dont have a user set for the operator and dont have all
calls destined for that account, it will always work.
On Fri, Feb 5, 2010 at 4:15 PM, Jeff Gilmore <j...@thegilmores.net>
wrote:
I have been reading Michael's excellent book, but I must admit I am
remain confused on this question:
In my system (for a residential neighborhood), the vast majorty of calls
go directly to each household via a DID alias added to their user.
However, I want to add a single DID to be answered by an autoattendant
so people can call in for conferences, remotely listen to voicemail, or
transfer to certain internal-only extensions.
I have not been able to figure out how to set this up. In particular,
should I associate this special DID with the autoattendant dial plan, or
create a phantom extension and forward to the autoattendant extension,
or something else? I tried a few things, and none seemed to work yet.
Thanks,
Jeff
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