I enabled the "Add to Attendant" permission for all my users. I assume that when the Auto Attendant spells out a name it is because the user has not recorded their name.
As a sample, here are some users: ari - Ari Brener brian - Brian Cantor bnemec - Bob Nemec norman - Norman Branitsky If I enter 3 letters that exactly match a last name, it finds the right user. e.g. "272" returns "Norman Branitsky". However, if I enter "636" it says: Enter 1 for Bob Nemec Enter 2 for Norman Branitsky. If I enter "226" it finds "Brian Cantor" However, if I enter "274" it says: Enter 1 for Brian Cantor Enter 2 for Ari Brener. So the question is what are the matching rules? For "636" it offered the right last name and also a first name that matched the first character. For "274" it offered a matching first name and also a last name that matched 2 characters. -- Norman Branitsky +1 416.798.7948 Cherniak Software Development Corporation Fax: +1 416.798.0948 509-2001 Sheppard Avenue East nor...@cherniaksoftware.com Toronto, ON M2J 4Z8 sip:nor...@cherniaksoftware.com Canada http://www.CherniakSoftware.com _______________________________________________ sipx-users mailing list sipx-users@list.sipfoundry.org List Archive: http://list.sipfoundry.org/archive/sipx-users Unsubscribe: http://list.sipfoundry.org/mailman/listinfo/sipx-users sipXecs IP PBX -- http://www.sipfoundry.org/
