I resolved the problem by using the delete icon on the device file page in sipconfigure 4.2. As such SipXecs had only one entry/version of Polycom firmware.
In terms of "Unzipped and present" do you mean "activated". I found that if I had two versions loaded in separate entries on the Device Files page, I would get the "Internal error" when I tried to change which one was activated. Someone else was getting the error after a restore. How do I see what is stored at the DB level? Regards, Don From: Tony Graziano [mailto:tgrazi...@myitdepartment.net] Sent: Wednesday, July 21, 2010 3:37 PM To: McIlvin, Don Cc: Douglas Hubler; sipx-users@list.sipfoundry.org Subject: Re: [sipx-users] "Internal Error" trying to activate in Device files 3.1.3revC for Polycom phones No. Only one will be unzipped and present, the others are stored at a DB level. Was this system ever restored? On Wed, Jul 21, 2010 at 3:31 PM, McIlvin, Don <don.mcil...@nrtnortheast.com> wrote: Sorry for the delayed response.. I did not do anything manually in /tfptroot other than see what files were there (ls -al) and read the readme to see what version was there. I strictly used the web Sipconfigure 4.2 interface. Tony, By not being able to duplicating this are you saying.. I should be able to have two entries listed on the Device files page with loaded zip files in each for Polycom phones with different versions of the firmware? Regards, Don From: Tony Graziano [mailto:tgrazi...@myitdepartment.net] Sent: Friday, July 16, 2010 12:21 PM To: McIlvin, Don Cc: Douglas Hubler; sipx-users@list.sipfoundry.org Subject: Re: [sipx-users] "Internal Error" trying to activate in Device files 3.1.3revC for Polycom phones I have not been able to duplicate this. At any time did you touch or manually put any files in tftproot? Before you deleted the files did you verify they had the proper ownership and permissions? I've seen this type of behavior when people either uploaded or unzipped files in there manually, so I have to ask. On Fri, Jul 16, 2010 at 11:38 AM, McIlvin, Don <don.mcil...@nrtnortheast.com> wrote: Douglas, Tony G identified http://track.sipfoundry.org/browse/XX-6856 While the same error, the discussion on the conditions causing it (in the above) are a bit different. Regards, Don McIlvin Telecom Department Realogy/NRT/Coldwell Banker 52 Second Ave. (3rd Floor) Waltham, MA 02451 Office 781-684-5669 -----Original Message----- From: Douglas Hubler [mailto:dhub...@ezuce.com] Sent: Wednesday, July 14, 2010 8:04 PM To: McIlvin, Don Cc: sipx-users@list.sipfoundry.org Subject: Re: [sipx-users] "Internal Error" trying to activate in Device files 3.1.3revC for Polycom phones On Wed, Jul 14, 2010 at 4:43 PM, McIlvin, Don <don.mcil...@nrtnortheast.com> wrote: > The error occurred on both the "device file" page and "upload" page > after clicking <activate>.. "An internal error has occurred. Click > (here) to continue". The (here) brought me to the SipXecs config 4.2 > login page. All the other device file sets where deactivated at the > time. Only by deleting list entries so only one Polycom remained, would > it successfully activate. it also sounded like you had an internal error, you might want to check /var/log/sipxpbx/sipxconfig.log and post the error message. > Is there an XX-nnnn entry to fix this? I sure would like very much to > vote for it :). > > Making it easier to manage and apply different versions or combinations > of boot and SIP sw for varied phone models would be rather helpful. I couldn't believe there wasn't one so i created it http://track.sipfoundry.org/browse/XX-8651 it's been talked about quite a while. if there was one , i couldn't find it. "The information in this electronic mail message is the sender's confidential business and may be legally privileged. It is intended solely for the addressee(s). Access to this internet electronic mail message by anyone else is unauthorized. If you are not the intended recipient, any disclosure, copying, distribution or any action taken or omitted to be taken in reliance on it is prohibited and may be unlawful." "The sender believes that this E-mail and any attachments were free of any virus, worm, Trojan horse, and/or malicious code when sent. This message and its attachments could have been infected during transmission. By reading the message and opening any attachments, the recipient accepts full responsibility for taking protective and remedial action about viruses and other defects. The sender's employer is not liable for any loss or damage arising in any way from this message or its attachments." [v1.0.07.109] _______________________________________________ sipx-users mailing list sipx-users@list.sipfoundry.org List Archive: http://list.sipfoundry.org/archive/sipx-users Unsubscribe: http://list.sipfoundry.org/mailman/listinfo/sipx-users sipXecs IP PBX -- http://www.sipfoundry.org/ -- ====================== Tony Graziano, Manager Telephone: 434.984.8430 sip: tgrazi...@voice.myitdepartment.net Fax: 434.984.8431 Email: tgrazi...@myitdepartment.net LAN/Telephony/Security and Control Systems Helpdesk: Telephone: 434.984.8426 sip: helpd...@voice.myitdepartment.net Fax: 434.984.8427 Helpdesk Contract Customers: http://www.myitdepartment.net/gethelp/ Why do mathematicians always confuse Halloween and Christmas? Because 31 Oct = 25 Dec. -- ====================== Tony Graziano, Manager Telephone: 434.984.8430 sip: tgrazi...@voice.myitdepartment.net Fax: 434.984.8431 Email: tgrazi...@myitdepartment.net LAN/Telephony/Security and Control Systems Helpdesk: Telephone: 434.984.8426 sip: helpd...@voice.myitdepartment.net Fax: 434.984.8427 Helpdesk Contract Customers: http://www.myitdepartment.net/gethelp/ Why do mathematicians always confuse Halloween and Christmas? Because 31 Oct = 25 Dec.
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