The way BLF works with sipX is that the RLS engine (the engine that provides BLF information to the phones in either Broadsoft style or RFC-4662 style format to the phones) can only propagate accurate information if it receives accurate presence information from the phones (if someone could point out the RFC for this latter part I'd be grateful). The problem that prohibits this from happening is that in most cases the manufacturers of phones are either targeting the Asterisk crowd or are developing for a closed proprietary platform. These platforms generally deal with presence and BLF by examining internal components of the PBX software to see what the call states are for each monitored line, not by receiving presence information from the phones. Because these PBX's don't rely on phone presence information this results in phone manufacturers like Grandstream (among others) skimping out on the development costs associated with developing full support for presence notifications and subscriptions which in turn make the BLF buttons "not work"

Your best bet is to see if a Polycom phone can subscribe to the BLF of a Linksys phone (or whatever you have). If you don't see any presence information it's likely that you've run into the above scenario. At that point you either need to exchange the phones for something that is known to work or if you want to keep the phones move to an Asterisk or FreeSWITCH based platform (or in your case, a Cisco platform).

Josh Patten
Assistant Network Administrator
Brazos County IT Dept.
(979) 361-4676


On 7/29/2010 10:50 AM, Positively Optimistic wrote:
From what I'm gathering here... sipXecs doesn't support BLF on the Cisco/Linksys line of ATA phones? Please forgive my ignorance.. but when you refer to "plugin" is that for the sipX generated configurations? ...or is that regarding support within the presence server? I noticed that Mr. Sen Heng developed a module for autoconfiguration.. but what we've been unable to determine is whether presence would be supported when manually configuring the phones...
Thanks in advance...

On Thu, Jul 29, 2010 at 8:24 AM, Tony Graziano <tgrazi...@myitdepartment.net <mailto:tgrazi...@myitdepartment.net>> wrote:

    Noone has stepped up to maintain such a plugin for this model,
    which is why you don't find it in the sipxconfig menu as a
    supported device (no matter how similar to other Cisco/Linksys
    products it might be).

    I have only seen a few messages regarding this model. Perhaps it
    would be a good idea to check what "is" already supported before
    buying a device...


    On Thu, Jul 29, 2010 at 6:50 AM, Jenni McCain
    <jenni.mcc...@gmail.com <mailto:jenni.mcc...@gmail.com>> wrote:

        Has anyone successfully implemented BLF with this phone?  It
        is hard to imagine that this doesn't work in consideration of
        the sheer number of these phones that have been or are being
        deployed....

        We've recently purchased 50 for use with sipXecs....

        Thanks,
        Jenni

        On Wed, Jul 28, 2010 at 11:47 AM, Melcon Moraes
        <mel...@gmail.com <mailto:mel...@gmail.com>> wrote:

            Is this wiki still closed? I couldn't access it.

            On Wed, Jul 28, 2010 at 12:02, WORLEY, Dale R (Dale)
            <dwor...@avaya.com <mailto:dwor...@avaya.com>> wrote:
            > ________________________________________
            > From: sipx-users-boun...@list.sipfoundry.org
            <mailto:sipx-users-boun...@list.sipfoundry.org>
            [sipx-users-boun...@list.sipfoundry.org
            <mailto:sipx-users-boun...@list.sipfoundry.org>] On Behalf
            Of Positively Optimistic [positivelyoptimis...@gmail.com
            <mailto:positivelyoptimis...@gmail.com>]
            >
            > Can anyone advise of the correct URI string when using
            Cisco 5XX phones and sipXecs..  Our objective is to use
            the list function for BLF negating the need to frequently
            touch telephones...  on an additional note, would it be
            possible for anyone to speculate or advise when will the
            configuration support for the Cisco 5XXs be incorporated
            in the production release?
            > ________________________________________
            >
            > See the Wiki page "Manually Configuring Phone BLF":
            >
            >
            
https://wiki.openscs.org/display/xecsuserV4r0/Manually+Configuring+Phone+BLF
            >
            > There is a very similar page on the SIPfoundry Wiki.
            >
            > Dale
            >
            > _______________________________________________
            > sipx-users mailing list
            > sipx-users@list.sipfoundry.org
            <mailto:sipx-users@list.sipfoundry.org>
            > List Archive: http://list.sipfoundry.org/archive/sipx-users/
            >



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