1) The phones are Polycom IP 430 2) Firmware is 3.2.3.1734 3) When I dial 0 on a IP 430 phone located in our pbx/network to here these auto attendent messages, they are crystal clear. 4) However, when I call the main number from outside, the very same messages are played real fast.
Thanks and have a nice day, -srinivasarao seelam ----- Original Message ---- From: Tony Graziano <tgrazi...@myitdepartment.net> To: sipx-users@list.sipfoundry.org Sent: Sat, January 8, 2011 7:00:37 PM Subject: Re: [sipx-users] auto-attendant messages are played real fast What phone and firmware, this was never answered. ============================ Tony Graziano, Manager Telephone: 434.984.8430 Fax: 434.984.8431 Email: tgrazi...@myitdepartment.net LAN/Telephony/Security and Control Systems Helpdesk: Telephone: 434.984.8426 Fax: 434.984.8427 Helpdesk Contract Customers: http://www.myitdepartment.net/gethelp/ ----- Original Message ----- From: sipx-users-boun...@list.sipfoundry.org <sipx-users-boun...@list.sipfoundry.org> To: Discussion list for users of sipXecs software <sipx-users@list.sipfoundry.org> Sent: Sat Jan 08 18:50:00 2011 Subject: Re: [sipx-users] auto-attendant messages are played real fast I tried that; basically they exactly look the same: I gave the following outputs [r...@sipx1 prompts]# file autoattendant.wav autoattendant.wav: RIFF (little-endian) data, WAVE audio, Microsoft PCM, 16 bit, mono 8000 Hz [r...@sipx1 prompts]# file main.wav main.wav: RIFF (little-endian) data, WAVE audio, Microsoft PCM, 16 bit, mono 8000 Hz [r...@sipx1 prompts]# In the above output, autoattendant.wav came with the installation. And the main.wav file is the one I uploaded. Like I mentioned, it was working great; the problem just started a few weeks ago. Also, I noticed that any auto attendant message that is upload is getting played very fast. Kindly advise what should I try next. Thanks and have a nice day, SrinivasaRao Seelam ----- Original Message ---- From: Douglas Hubler <dhub...@ezuce.com> To: Discussion list for users of sipXecs software <sipx-users@list.sipfoundry.org> Sent: Wed, January 5, 2011 11:29:20 PM Subject: Re: [sipx-users] auto-attendant messages are played real fast On Wed, Jan 5, 2011 at 4:40 PM, srinivasa rao <ssv...@yahoo.com> wrote: > We have auto attendants setup in our sipx setup. For the last few weeks, > these > auto attendant messages are played very very fast. For example, our main >message > > used to take 40 seconds to complete it, and it takes very less time to complete > it. > > However, when I play the auto attendant messages manually in the sipx > administration page, the auto attendent messages are played correctly. > > This is a non profit agency, and I would really appreciate your feed back > in > resolving the issue. Run this command on the *.wav files file myfile.wav Example: file tryagain.wav tryagain.wav: RIFF (little-endian) data, WAVE audio, Microsoft PCM, 16 bit, mono 8000 Hz it will show you the format details. Check the bitrate and encoding on a file that come with sipxecs. _______________________________________________ sipx-users mailing list sipx-users@list.sipfoundry.org List Archive: http://list.sipfoundry.org/archive/sipx-users/ _______________________________________________ sipx-users mailing list sipx-users@list.sipfoundry.org List Archive: http://list.sipfoundry.org/archive/sipx-users/ _______________________________________________ sipx-users mailing list sipx-users@list.sipfoundry.org List Archive: http://list.sipfoundry.org/archive/sipx-users/ _______________________________________________ sipx-users mailing list sipx-users@list.sipfoundry.org List Archive: http://list.sipfoundry.org/archive/sipx-users/
