We are using Bandwidth.com's equipment. Bandwidth.com gave us a WAN device and
VoIP device.
T1 connected to a WAN device, other end of WAN device is connected to the VoIP
device. Then the VoIP device is connected to the SIPX box.
I will be glad to run a call trace in sipx. Can you point me to some
documentation that tells me how to run call trace in SIPX?
Thanks and have a nice day,
-SrinivasaRao Seelam
________________________________
From: Tony Graziano <tgrazi...@myitdepartment.net>
To: Discussion list for users of sipXecs software
<sipx-users@list.sipfoundry.org>
Sent: Sun, January 9, 2011 5:13:38 PM
Subject: Re: [sipx-users] auto-attendant messages are played real fast
On Sun, Jan 9, 2011 at 11:23 AM, srinivasa rao <ssv...@yahoo.com> wrote:
1) The phones are Polycom IP 430
>
ok
2) Firmware is 3.2.3.1734
>
(this firmware is known to have issues, but the calls are not terminating at
the
phone)
3) When I dial 0 on a IP 430 phone located in our pbx/network to here these auto
>attendent messages, they are crystal clear.
>
good
4) However, when I call the main number from outside, the very same messages are
>played real fast.
>
Do you have more than one gateway/provider to test against? This would really
indicate an issue with FS (in sipx), but I have only heard of a couple of
issues when the FS system was using "Play_fsv" in freeswitch. Why that is
happening is anyone's guess. Perhaps a call trace could shed some light on what
is different with the gateway connected call.
>Thanks and have a nice day,
>
>-srinivasarao seelam
>
>
>
>
>----- Original Message ----
>From: Tony Graziano <tgrazi...@myitdepartment.net>
>
>To: sipx-users@list.sipfoundry.org
>Sent: Sat, January 8, 2011 7:00:37 PM
>Subject: Re: [sipx-users] auto-attendant messages are played real fast
>
>What phone and firmware, this was never answered.
>============================
>Tony Graziano, Manager
>Telephone: 434.984.8430
>Fax: 434.984.8431
>
>Email: tgrazi...@myitdepartment.net
>
>LAN/Telephony/Security and Control Systems Helpdesk:
>Telephone: 434.984.8426
>Fax: 434.984.8427
>
>Helpdesk Contract Customers:
>http://www.myitdepartment.net/gethelp/
>
>----- Original Message -----
>From: sipx-users-boun...@list.sipfoundry.org
><sipx-users-boun...@list.sipfoundry.org>
>To: Discussion list for users of sipXecs software
><sipx-users@list.sipfoundry.org>
>Sent: Sat Jan 08 18:50:00 2011
>Subject: Re: [sipx-users] auto-attendant messages are played real fast
>
>I tried that; basically they exactly look the same: I gave the following
>outputs
>
>
>
>[r...@sipx1 prompts]# file autoattendant.wav
>autoattendant.wav: RIFF (little-endian) data, WAVE audio, Microsoft PCM, 16
>bit,
>mono 8000 Hz
>
>[r...@sipx1 prompts]# file main.wav
>main.wav: RIFF (little-endian) data, WAVE audio, Microsoft PCM, 16 bit, mono
>8000 Hz
>[r...@sipx1 prompts]#
>
>
>In the above output, autoattendant.wav came with the installation. And the
>main.wav file is the one I uploaded.
>
>Like I mentioned, it was working great; the problem just started a few weeks
>ago. Also, I noticed that any auto attendant message that is upload is
>getting
>played very fast.
>
>Kindly advise what should I try next.
>
>Thanks and have a nice day,
>
>SrinivasaRao Seelam
>
>
>----- Original Message ----
>From: Douglas Hubler <dhub...@ezuce.com>
>To: Discussion list for users of sipXecs software
><sipx-users@list.sipfoundry.org>
>Sent: Wed, January 5, 2011 11:29:20 PM
>Subject: Re: [sipx-users] auto-attendant messages are played real fast
>
>On Wed, Jan 5, 2011 at 4:40 PM, srinivasa rao <ssv...@yahoo.com> wrote:
>> We have auto attendants setup in our sipx setup. For the last few weeks,
>> these
>> auto attendant messages are played very very fast. For example, our main
>>message
>>
>> used to take 40 seconds to complete it, and it takes very less time to
>complete
>> it.
>>
>> However, when I play the auto attendant messages manually in the sipx
>> administration page, the auto attendent messages are played correctly.
>>
>> This is a non profit agency, and I would really appreciate your feed back
>> in
>> resolving the issue.
>
>Run this command on the *.wav files
> file myfile.wav
>
>Example:
>
>file tryagain.wav
> tryagain.wav: RIFF (little-endian) data, WAVE audio, Microsoft PCM,
>16 bit, mono 8000 Hz
>
>
>it will show you the format details. Check the bitrate and encoding
>on a file that come with sipxecs.
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>sipx-users@list.sipfoundry.org
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>
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>sipx-users@list.sipfoundry.org
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>
>_______________________________________________
>sipx-users mailing list
>sipx-users@list.sipfoundry.org
>List Archive: http://list.sipfoundry.org/archive/sipx-users/
>
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