I think if you are not satisfied with what http://track.sipfoundry.org/browse/XX-9346 tries to do, you should either comment on it or open an enhancement request in the JIRA and ask people to vote for it.
On Fri, Mar 11, 2011 at 11:32 AM, Geoff Van Brunt <gvanbr...@dstgroup.com> wrote: >>>it's annoying that the dial-by-name switches from input to selection > when it has narrowed the field to three matches Is there a setting that > controls this? If not, is it JIRA-worthy? > > I think callers expect Auto Attendants to act relatively the same no > matter who the vendor is so changing the behaviour is going to confuse > people only. A good example is the old behaviour of SipX: it would wait > for a long pause before it started to list people. So callers would keep > pressing buttons trying to spell the persons whole name, and in many > cases spell it wrong and get no matches. We had daily tickets stating > that Dial by Name is broken. It did work as designed, but users couldn't > figure it out. We had to create "spoken lists" for many offices so > callers could find the right person. > > Geoff Van Brunt > DST Consulting Engineers > _______________________________________________ > sipx-users mailing list > sipx-users@list.sipfoundry.org > List Archive: http://list.sipfoundry.org/archive/sipx-users/ > -- ====================== Tony Graziano, Manager Telephone: 434.984.8430 sip: tgrazi...@voice.myitdepartment.net Fax: 434.326.5325 Email: tgrazi...@myitdepartment.net LAN/Telephony/Security and Control Systems Helpdesk: Telephone: 434.984.8426 sip: helpd...@voice.myitdepartment.net Helpdesk Contract Customers: http://support.myitdepartment.net Blog: http://blog.myitdepartment.net Linked-In Profile: http://www.linkedin.com/pub/tony-graziano/14/4a6/7a4 _______________________________________________ sipx-users mailing list sipx-users@list.sipfoundry.org List Archive: http://list.sipfoundry.org/archive/sipx-users/
