I had opened an issue a while back about the dial by name called "dial by name issues". I have found that if you press two buttons at a time and the second button is 1, 2 or is one of the group selected, the dial by name will send you off to that selection without you intending to go there. In other words you may get the wrong extension. If the dial by name is going to give you a list of names than there should be some kind of pause so it does not accept an input unexpectedly.
Richard Bruce Dimensional Communications 7915 S. Emerson Ave, Suite 131 Indianapolis, IN 46237 (317) 791-0769 - office (317) 946-1899 - cell -----Original Message----- From: sipx-users-boun...@list.sipfoundry.org [mailto:sipx-users-boun...@list.sipfoundry.org] On Behalf Of Burden, Mike Sent: Tuesday, March 15, 2011 9:58 AM To: Discussion list for users of sipXecs software Subject: Re: [sipx-users] DIal By Name Now that I re-read that JIRA and understand it, I think that would be sufficient. I think the biggest problem is when the dial-by-name switches to list mode after one keystroke, when the user is expecting to type at least two or three. I logged in and added my vote. Mike Burden Lynk Systems, Inc e-mail: m...@lynk.com Phone: 616-532-4985 -----Original Message----- From: sipx-users-boun...@list.sipfoundry.org [mailto:sipx-users-boun...@list.sipfoundry.org] On Behalf Of Tony Graziano Sent: Friday, March 11, 2011 11:39 AM To: Discussion list for users of sipXecs software Subject: Re: [sipx-users] DIal By Name I think if you are not satisfied with what http://track.sipfoundry.org/browse/XX-9346 tries to do, you should either comment on it or open an enhancement request in the JIRA and ask people to vote for it. On Fri, Mar 11, 2011 at 11:32 AM, Geoff Van Brunt <gvanbr...@dstgroup.com> wrote: >>>it's annoying that the dial-by-name switches from input to selection > when it has narrowed the field to three matches Is there a setting > that controls this? If not, is it JIRA-worthy? > > I think callers expect Auto Attendants to act relatively the same no > matter who the vendor is so changing the behaviour is going to confuse > people only. A good example is the old behaviour of SipX: it would > wait for a long pause before it started to list people. So callers > would keep pressing buttons trying to spell the persons whole name, > and in many cases spell it wrong and get no matches. We had daily > tickets stating that Dial by Name is broken. It did work as designed, > but users couldn't figure it out. We had to create "spoken lists" for > many offices so callers could find the right person. > > Geoff Van Brunt > DST Consulting Engineers > _______________________________________________ > sipx-users mailing list > sipx-users@list.sipfoundry.org > List Archive: http://list.sipfoundry.org/archive/sipx-users/ > -- ====================== Tony Graziano, Manager Telephone: 434.984.8430 sip: tgrazi...@voice.myitdepartment.net Fax: 434.326.5325 Email: tgrazi...@myitdepartment.net LAN/Telephony/Security and Control Systems Helpdesk: Telephone: 434.984.8426 sip: helpd...@voice.myitdepartment.net Helpdesk Contract Customers: http://support.myitdepartment.net Blog: http://blog.myitdepartment.net Linked-In Profile: http://www.linkedin.com/pub/tony-graziano/14/4a6/7a4 _______________________________________________ sipx-users mailing list sipx-users@list.sipfoundry.org List Archive: http://list.sipfoundry.org/archive/sipx-users/ _______________________________________________ sipx-users mailing list sipx-users@list.sipfoundry.org List Archive: http://list.sipfoundry.org/archive/sipx-users/ _______________________________________________ sipx-users mailing list sipx-users@list.sipfoundry.org List Archive: http://list.sipfoundry.org/archive/sipx-users/
