Any idea of what version this bug was introduced? Was it in 3.2.xxx versions only?
-----Original Message----- From: sipx-users-boun...@list.sipfoundry.org [mailto:sipx-users-boun...@list.sipfoundry.org] On Behalf Of Paul Curtis Sent: Sunday, June 19, 2011 8:45 PM To: Discussion list for users of sipXecs software Subject: Re: [sipx-users] Problem with internal calls Polycom to Polycom -PRACK missing This is a known issue with Polycom, I worked with them to resolve the missing PRACK. This also had to do with the on-hold issue I had posted a while back. That was when Polycom noticed the missing PRACK. They do have a software release fix coming 3.2.5B, surprised it hasn't posted yet. It's been well over 6 weeks. Perhaps they found other issues to add prior to releasing it. This only occurred in 4.4 (all releases). 4.2.1 worked just fine. Polycom phones that are affected in my environment were 331,335,560,670. At least that is what I have to test with. The error occurred with calls from inbound / outbound gateways of any type, even other sipx systems. -- Paul Curtis Assistant Director, Office of Information Technology / Senior Engineer University of Western States 2900 NE 132nd Ave. | Portland, OR 97230 Office: (503) 251-5788 | Mobile: (503) 936-6346 | Fax: (503) 251-5759 E-mail: pcur...@uws.edu | Web: http://www.uws.edu/ On 6/19/11 2:58 PM, "Dragan Jurkovic" <dra...@jurkovic.ca> wrote: >On Sun, Jun 19, 2011 at 4:35 PM, Todd Hodgen <thod...@ier.com> wrote: >> Lots of questions here - >> >> The remote phones that work - where do they get their configuration - > >Remote phones have their own sipXecs - sites are connected via site to >site gateway/dial plan > >> >> Have you looked at the configuration of the remote phone and local >>phone and >> done a stare and compare of differences between them. > >Yes I did - same oncfig Besides, both sites are the same hardware (IBM >HS21 blade, same memory, disk, etc.) same Netgear switches. > >> >> How are these registered in the system - remote phone and local phone >> > >Every phone is registered to its respective sipXecs > > >> Are you running this system with DHCP, or is another device providing >>DHCP. >> How about DNS. > >each sipXecs is DHCP server and secondary DNS server > >> >> What is the domain name being used - are you using IP addresses rather >>than >> domain name by chance? >> > >domain names are used (of course sites have different domain names) > >> Have you ran the diagnostics test on the server configuration? > >Yes - nothing to report > >> >> Have you ran preflight from a workstation on the same switch >>configuration >> you have your phone that doesn't work on? >> > >Yes, and it is ALL phones that randnomly don't work (could be two >calls in a succession or every fouth or fifth call). What mostly >puzzles me is that I cannot reproduce it on 4.2.1. > >> You may have provided this in the past, but it¹s a long thread - I >>haven't >> gone through and digested all of it. >> > >Thank you for fast answer > >Dragan >> >> -----Original Message----- >> From: sipx-users-boun...@list.sipfoundry.org >> [mailto:sipx-users-boun...@list.sipfoundry.org] On Behalf Of Dragan >>Jurkovic >> Sent: Sunday, June 19, 2011 1:00 PM >> To: Discussion list for users of sipXecs software >> Subject: Re: [sipx-users] Problem with internal calls Polycom to Polycom >> -PRACK missing >> >> Did some more experimenting: >> >> - Since we have working installation on remote site which is only >> couple of patches behind I re installed 4.4, did not apply any "yum >> update", and finally I restored config - problem persists >> - "Virgin" installation, no patches, only two phones configured - >> problem ppersists. >> - To rule out cabling issues plugged two phones directly into a switch >> - problem persists >> - Used different switch - problem persists >> - Finally reverted back to 4.2.1 - problem has gone away !?!?! >> >> Has anyone else experience similar problem with 4.4 and not in 4.2.1? >> >> Regards, >> Dragan >> >> On Fri, Jun 17, 2011 at 8:08 AM, Dragan Jurkovic <dra...@jurkovic.ca> >>wrote: >>> No BLAs. >>> >>> On Thu, Jun 16, 2011 at 4:49 PM, Nathaniel Watkins >>> <nwatk...@garrettcounty.org> wrote: >>>> Are you using BLA (shared lines) on these phones? I've had some odd >> issues in the past that were related to certain firmware and using BLA. >>>> >>>> >>>> -----Original Message----- >>>> From: sipx-users-boun...@list.sipfoundry.org >> [mailto:sipx-users-boun...@list.sipfoundry.org] On Behalf Of Todd Hodgen >>>> Sent: Thursday, June 16, 2011 4:05 PM >>>> To: 'Discussion list for users of sipXecs software'; >> mkitchin.pub...@gmail.com >>>> Subject: Re: [sipx-users] Problem with internal calls Polycom to >>>>Polycom >> -PRACK missing >>>> >>>> There are several on this list, including myself, that have been >>>>burned >> by >>>> Netgear switches. If resetting your switch fixes a problem, there >>>>is an >>>> issue with the switch, or the power feeding that switch. Personally, >> I'd >>>> replace the switch, and I'd also ensure it is on a quality UPS. >>>> >>>> -----Original Message----- >>>> From: sipx-users-boun...@list.sipfoundry.org >>>> [mailto:sipx-users-boun...@list.sipfoundry.org] On Behalf Of Dragan >> Jurkovic >>>> Sent: Thursday, June 16, 2011 1:00 PM >>>> To: mkitchin.pub...@gmail.com; Discussion list for users of sipXecs >> software >>>> Subject: Re: [sipx-users] Problem with internal calls Polycom to >>>>Polycom >> -PRACK missing >>>> >>>> For me it happens even if phones are plugged directly to Netgear >>>>GS748TP >> switch. When I restarted the switch problem went away for a while, but >>it >> seems it is back. Could it be faulty switch? >>>> >>>> Dragan >>>> >>>> On Thu, Jun 16, 2011 at 3:27 PM, Matthew Kitchin (usenet/public) >> <mkitchin.pub...@gmail.com> wrote: >>>>> Me too! >>>>> It happened on 4.2.1 with pcom firmware 3.2.4 and still with 4.4.0 >>>>>and >>>> 3.2.5. After going through some traces, we replaced an old cat 5 drop >> with several cross connects with a cat 6 home run it seems. To have >>helped. >>>>> -----Original Message----- >>>>> From: Tony Graziano <tgrazi...@myitdepartment.net> >>>>> Sender: sipx-users-boun...@list.sipfoundry.org >>>>> Date: Thu, 16 Jun 2011 12:29:05 >>>>> To: Discussion list for users of sipXecs >>>> software<sipx-users@list.sipfoundry.org> >>>>> Reply-To: Discussion list for users of sipXecs software >>>>> <sipx-users@list.sipfoundry.org> >>>>> Subject: Re: [sipx-users] Problem with internal calls Polycom to >>>>> Polycom - >>>>> PRACK missing >>>>> >>>>> On Thu, Jun 16, 2011 at 12:20 PM, Dragan Jurkovic >>>>><dra...@jurkovic.ca> >>>> wrote: >>>>>> Hi all, >>>>>> >>>>>> I have a strange problem with internal calls between Polycom phones >>>>>> (IP 331 boot rom 4.1.3, SIP 3.2.4.B). sipXecs is 4.4 with all latest >>>>>> patches applied. >>>>>> When calling from one station to another an attempt to answer >>>>>> incoming call will result in following: screen still shows Ignore, >>>>>> Answer, More options, ringing stops, and caller's phone will show >>>>>> that call is answered. The only way to stop the call on called >>>>>>phone >>>>>> is to go to reject option. This happens randomly but very often. >>>>>> Attached logs show that PRACK is not issued in failed call case. >>>>>> >>>>>> Is this Polycom or sipXecs issue? Has anyone stumbled on this. >>>>>> >>>>>> What is more puzzling - we have remote site with identical >>>>>> configuration and this never happens there! >>>>>> >>>>> I have also seen this with firmware 3.2.5 on a limited basis but have >>>>> not tracked it down. It also happens on incoming trunk calls. In the >>>>> one instance where it is happening we're in the process of replacing >>>>>a >>>>> crappy switch though, and I wanted to get that out of the way before >>>>>I >>>>> pointed fingers. >>>>> _______________________________________________ >>>>> sipx-users mailing list >>>>> sipx-users@list.sipfoundry.org >>>>> List Archive: http://list.sipfoundry.org/archive/sipx-users/ >>>>> _______________________________________________ >>>>> sipx-users mailing list >>>>> sipx-users@list.sipfoundry.org >>>>> List Archive: http://list.sipfoundry.org/archive/sipx-users/ >>>>> >>>> _______________________________________________ >>>> sipx-users mailing list >>>> sipx-users@list.sipfoundry.org >>>> List Archive: http://list.sipfoundry.org/archive/sipx-users/ >>>> ----- >>>> No virus found in this message. >>>> Checked by AVG - www.avg.com >>>> Version: 10.0.1382 / Virus Database: 1513/3707 - Release Date: >>>>06/16/11 >>>> >>>> _______________________________________________ >>>> sipx-users mailing list >>>> sipx-users@list.sipfoundry.org >>>> List Archive: http://list.sipfoundry.org/archive/sipx-users/ >>>> >>>> This message and any files transmitted with it are intended only for >>>>the >> individual(s) or entity named. If you are not the intended >>individual(s) or >> entity named you are hereby notified that any disclosure, copying, >> distribution or reliance upon its contents is strictly prohibited. If >>you >> have received this in error, please notify the sender, delete the >>original, >> and destroy all copies. Email transmissions cannot be guaranteed to be >> secure or error-free as information could be intercepted, corrupted, >>lost, >> destroyed, arrive late or incomplete, or contain viruses. Garrett County >> Government therefore does not accept any liability for any errors or >> omissions in the contents of this message, which arise as a result of >>email >> transmission. >>>> >>>> >>>> Garrett County Government, >>>> 203 South Fourth Street, Courthouse, Oakland, Maryland 21550 >> www.garrettcounty.org >>>> _______________________________________________ >>>> sipx-users mailing list >>>> sipx-users@list.sipfoundry.org >>>> List Archive: http://list.sipfoundry.org/archive/sipx-users/ >>>> >>> >> _______________________________________________ >> sipx-users mailing list >> sipx-users@list.sipfoundry.org >> List Archive: http://list.sipfoundry.org/archive/sipx-users/ >> ----- >> No virus found in this message. >> Checked by AVG - www.avg.com >> Version: 10.0.1382 / Virus Database: 1513/3713 - Release Date: 06/19/11 >> >> _______________________________________________ >> sipx-users mailing list >> sipx-users@list.sipfoundry.org >> List Archive: http://list.sipfoundry.org/archive/sipx-users/ >> >_______________________________________________ >sipx-users mailing list >sipx-users@list.sipfoundry.org >List Archive: http://list.sipfoundry.org/archive/sipx-users/ _______________________________________________ sipx-users mailing list sipx-users@list.sipfoundry.org List Archive: http://list.sipfoundry.org/archive/sipx-users/ ----- No virus found in this message. Checked by AVG - www.avg.com Version: 10.0.1382 / Virus Database: 1513/3714 - Release Date: 06/19/11 _______________________________________________ sipx-users mailing list sipx-users@list.sipfoundry.org List Archive: http://list.sipfoundry.org/archive/sipx-users/
