is howard the "only" mailbox without a subscriber as a number? create a new account for howard as numerical only. does that work?
Ive always been adamant that alphanumeric usernames should be aliases to cut down on potential errors. On Jun 27, 2011 11:15 AM, "Norman Branitsky" <nor...@cherniaksoftware.com> wrote: > On 11-06-26 3:51 PM, George Niculae wrote: >> On Sat, Jun 25, 2011 at 12:32 AM, Norman Branitsky >> <nor...@cherniaksoftware.com> wrote: >>> Only user "howard" is affected. >>> There are lots of brand new messages in his mailbox - XX-9461 talks >>> about messages with bad date stamps. >>> I emptied out his INBOX at one point to no avail. >> Please set log level on debug for both Voicemail and Autoattendant and >> Media services and post here. > I turned on Debug for Voicemail and Autoattendant and Media Services. > I wasn't sure which logs you wanted to see so I posted below the logs > that changed > after my colleague logged into his VoiceMail account. > > sipxivr.log: > "2011-06-27T14:50:48.453000Z":431471:sipXivr:INFO:cssip1.cherniaksoftware.com: Thread-175556:00000000: > sipxivr:"SipXivr:run Accepting call-id 3cfffbb861ac-vpxiry7t2k9e from > how...@cherniaksoftware.com to IVR@10.8.158.121:15060" > "2011-06-27T14:50:49.505000Z":431472:sipXivr:INFO:cssip1.cherniaksoftware.com: Thread-175556:00000000: > sipxivr:"Starting voicemail for mailbox \"howard\" action=\"retrieve" > "2011-06-27T14:50:49.689000Z":431473:sipXivr:INFO:cssip1.cherniaksoftware.com: Thread-175556:00000000: > sipxivr:"Retrieve::retrieveVoiceMail Mailbox howard Retrieve Voicemail > from \"Howard Weinstein\" <sip:how...@cherniaksoftware.com>" > "2011-06-27T14:50:51.685000Z":431474:sipXivr:INFO:cssip1.cherniaksoftware.com: Thread-175556:00000000: > sipxivr:"Collect::start 10 7000/3000/3000 mask 1234567890ABCD#*i" > "2011-06-27T14:50:52.685000Z":431475:sipXivr:INFO:cssip1.cherniaksoftware.com: Thread-175556:00000000: > sipxivr:"Menu::menu Collected digits=(_REDACTED_)" > "2011-06-27T14:50:52.685000Z":431476:sipXivr:INFO:cssip1.cherniaksoftware.com: Thread-175556:00000000: > sipxivr:"Retrieve::retrieveVoiceMail Mailbox howard logged in" > > sipstatus.log: > "2011-06-27T14:51:55.984377Z":306069:HTTP:ERR:cssip1.cherniaksoftware.com: SubscribeServerThread:B6D29B90: > SipStatus:"HttpMessage::get[4] Receiving failed on persistent connection > on try 0" > > sipxopenfire.log: > "2011-06-27T14:50:55.726000Z":5838485:JAVA:INFO:cssip1.cherniaksoftware.com: PipelineThread-5:00000000: > ResourceStateChangeListenerImpl:"handleResourceStateChange howard > resourceState = IDLE; remote endpoint:null" > > sipxpark.log: > "2011-06-27T14:59:36.478360Z":-1547287392:KERNEL:NOTICE:cssip1.cherniaksoftware.com: MpMedia:B6E60B90 > sipxpark:"OsMsgQShared::doSendCore message queue > 'mpStartUp::MpMisc.pSpkQ' is over half full - count = 12, max = 14" > > Anything else you need to see? > > Once again, he logs in successfully but the system does not record what > should be the next command: > sipxivr:"Retrieve::main_menu Mailbox howard" > > -- > Norman Branitsky +1 416.798.7948 > Cherniak Software Development Corporation Fax: +1 416.798.0948 > 509-2001 Sheppard Avenue East nor...@cherniaksoftware.com > Toronto, ON M2J 4Z8 sip:nor...@cherniaksoftware.com > Canada http://www.CherniakSoftware.com > > _______________________________________________ > sipx-users mailing list > sipx-users@list.sipfoundry.org > List Archive: http://list.sipfoundry.org/archive/sipx-users/
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