Audio format is usually the biggest problem. Grab one of the stock recordings and open it in your favorite audio problem to see how it represents the format. I believe (going off memory), 8KHz, 16-bit little-endian, mono.
Mike On Wed, Aug 8, 2012 at 10:43 PM, Mark Dutton <repl...@datamerge.com.au>wrote: > > > Hi All > > I am having trouble getting audio in my ACD queue in 4.4 > > I have uploaded the files to the required standard and the > UI has accepted my files. The queue is set to immediate > answer. However, when I ring the queue, I only get ringback. > I do detect a pause in the ring cycle when the messages > should play. The phone ring properly and can answer the > calls. > > Are there any special considerations when setting up a > queue? > > Overflow type: huntgroup > Overflow destination: main > Call routing scheme: Ring all > Maximum ring delay: 15 > Maximum queue length: 10 > Maxiumum wait time: 60 > Answer mode: immediate > Barge in: yes > Welcome audio: queue1.wav > Queue audio: queue2.wav > Audio interval: 15 > Call termination audio: select... > Termination tone duration: 2 > Agent wrap up: 15 > Agent non-responsive: 10 > Maximum bounce count: 3 > > -- > Regards > > Mark Dutton > > _______________________________________________ > sipx-users mailing list > sipx-users@list.sipfoundry.org > List Archive: http://list.sipfoundry.org/archive/sipx-users/ > -- Michael Picher, Director of Technical Services eZuce, Inc. 300 Brickstone Square**** Suite 201**** Andover, MA. 01810 O.978-296-1005 X2015 M.207-956-0262 @mpicher <http://twitter.com/mpicher> linkedin <http://www.linkedin.com/profile/view?id=35504760&trk=tab_pro> www.ezuce.com ------------------------------------------------------------------------------------------------------------ There are 10 kinds of people in the world, those who understand binary and those who don't.
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