there's welcome audio and queue audio. you might also want to turn off barge... if your phones are available audio just won't play.
not a big fan of the 4.4 ACD. make sure you use a separate extension for your ACD queue users rather than their regular extension and try to avoid having agents transfer calls out of queue. those are my two large recommendations. if you have real acd needs, look to a third party product at this point in time. openacd will be in preview mode in 4.6. also the agent and supervisor portals are less then stellar. we're building new portals and reporting for ezuce's commercial release. mike On Thu, Aug 9, 2012 at 7:36 AM, Mark Dutton <repl...@datamerge.com.au>wrote: > > > Thanks Michael > > I used default file from MOH, my own recording and a > voicemail I downloaded from the system to try to get > something it liked. > > Nothing works so far. > > > -- > Regards > > Mark Dutton > > _______________________________________________ > sipx-users mailing list > sipx-users@list.sipfoundry.org > List Archive: http://list.sipfoundry.org/archive/sipx-users/ > -- Michael Picher, Director of Technical Services eZuce, Inc. 300 Brickstone Square**** Suite 201**** Andover, MA. 01810 O.978-296-1005 X2015 M.207-956-0262 @mpicher <http://twitter.com/mpicher> linkedin <http://www.linkedin.com/profile/view?id=35504760&trk=tab_pro> www.ezuce.com ------------------------------------------------------------------------------------------------------------ There are 10 kinds of people in the world, those who understand binary and those who don't.
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