On 08/23/2012 06:56 AM, Gerald Drouillard wrote:
Not sure when this stopped working but in #17 and #18 you can call into a ACD queue with no active agents and the call will go on hold but not transfer to the overflow. The overflow in this case is an AA. Everything works fine if you call the ACD via an internal phone to it's extension. It is just the external calls. Other calls from the sip provider (Voice Innovations) transfer just fine. I have "Activated" the ACD. Sent profiles to the server and restarted with no success. I have a capture if it will help: http://www.ask-services.com/tmp/acd.cap
transfer.pcap
Description: application/vnd.tcpdump.pcap
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