Explain who the ITSP is and how you have trunking setup. Typically calls from providers come to your system on port 5080. I would assume this is working because the call DOES transfer to the AA (and audio is heard, correct)? If not it is likely the call is not coming to the system on port 5080, which means the system is not properly anchoring the call.
Explain your trunking and firewall. Explain if the transfer goes to the AA and audio is heard. Don't understand the use case to provide dummy ringing, so perhaps you can elaborate. On Tue, Sep 11, 2012 at 12:57 PM, Geoff Musgrave < geoff.musgr...@cacionline.net> wrote: > Good question. I’m not sure. I was on the forums looking for an answer > to another question when I added this.**** > > ** ** > > I added the text below:**** > > ** ** > > First post so bare with me. I've been searching off and on all day today > with nothing to show for it. So now I'm posting for some help. > > For starters my build is sipXecs (4.6.0. 2012-09-06EDT13:09:10 > ip-10-72-43-110.ec2.internal) 32bit freshly installed today (9/8/12) via > iso. yum update ran earlier. 2x quad processors | 16gb RAM | plenty of hdd > space. > > Now down to the problem at hand. Incoming calls hit a dummy "ring user" to > supply the ringing to the caller (per client request) for 7 seconds. I > can't find another way of getting this accomplished - open to suggestions. > From there, the call is transferred to an auto attendant that acknowledges > the caller and gives them some direction. If they don't chose an option > they are then transferred to openACD queue and the call then drops. I > watched in the openACD dashboard and the calls drop at 20 seconds - no > more, no less. > > I've also called from an internal extension without any problems at all > and no drops. I have also set up a direct DID to the queue line and called > from an external phone and that too works flawlessly. This leads me away > from a RE-INVITE possible issue from my ITSP. > > Please point me in the direction or help me in any way possible. This is > the only hangup I have had with this installation so far. > > Thank you in advance.**** > > ** ** > > *From:* sipx-users-boun...@list.sipfoundry.org [mailto: > sipx-users-boun...@list.sipfoundry.org] *On Behalf Of *Tony Graziano > *Sent:* Tuesday, September 11, 2012 10:34 AM > *To:* Discussion list for users of sipXecs software > *Subject:* Re: [sipx-users] Calls dropping **** > > ** ** > > Where is the original post?**** > > On Tue, Sep 11, 2012 at 11:17 AM, Geoff Musgrave < > geoff.musgr...@cacionline.net> wrote:**** > > > > I have contacted my ITSP and we will be doing some > troubleshooting today to see if they are causing anything or > if they are seeing any strange. I'll post back with any > significant results and especially if we find a resolution. > > I'm still open to any suggestions anyone here on the forums > may have. And please let me know if you need any further > details from me. > > thanks again. > _______________________________________________ > sipx-users mailing list > sipx-users@list.sipfoundry.org > List Archive: http://list.sipfoundry.org/archive/sipx-users/**** > > > > **** > > ** ** > > -- > ~~~~~~~~~~~~~~~~~~ > Tony Graziano, Manager > Telephone: 434.984.8430 > sip: tgrazi...@voice.myitdepartment.net > Fax: 434.465.6833 > ~~~~~~~~~~~~~~~~~~ > Linked-In Profile: > http://www.linkedin.com/pub/tony-graziano/14/4a6/7a4 > Ask about our Internet Fax services! > ~~~~~~~~~~~~~~~~~~**** > > ** ** > > <http://sipxcolab2013.eventbrite.com/?discount=tony2013> > Using or developing for sipXecs from SIPFoundry? Ask me about sipX-CoLab > 2013! > <http://sipxcolab2013.eventbrite.com/?discount=tony2013> > [image: Description: Image removed by > sender.]<http://sipxcolab2013.eventbrite.com/?discount=tony2013> > **** > > ** ** > > LAN/Telephony/Security and Control Systems Helpdesk:**** > > Telephone: 434.984.8426**** > > sip: helpd...@voice.myitdepartment.net**** > > ** ** > > Helpdesk Customers: http://myhelp.myitdepartment.net**** > > Blog: http://blog.myitdepartment.net**** > > _______________________________________________ > sipx-users mailing list > sipx-users@list.sipfoundry.org > List Archive: http://list.sipfoundry.org/archive/sipx-users/ > -- ~~~~~~~~~~~~~~~~~~ Tony Graziano, Manager Telephone: 434.984.8430 sip: tgrazi...@voice.myitdepartment.net Fax: 434.465.6833 ~~~~~~~~~~~~~~~~~~ Linked-In Profile: http://www.linkedin.com/pub/tony-graziano/14/4a6/7a4 Ask about our Internet Fax services! ~~~~~~~~~~~~~~~~~~ Using or developing for sipXecs from SIPFoundry? Ask me about sipX-CoLab 2013! <http://sipxcolab2013.eventbrite.com/?discount=tony2013> -- LAN/Telephony/Security and Control Systems Helpdesk: Telephone: 434.984.8426 sip: helpd...@voice.myitdepartment.net Helpdesk Customers: http://myhelp.myitdepartment.net Blog: http://blog.myitdepartment.net
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