eZuce provides commercial support with OpenUC, their commercial version. I suspect one of the sales staff for eZuce will reach out to you due to this email. There are other features you gain via OpenUC which you should have explained as well, and add to the value of the product.
From: sipx-users-boun...@list.sipfoundry.org [mailto:sipx-users-boun...@list.sipfoundry.org] On Behalf Of Brian Buckles Sent: Monday, October 22, 2012 2:56 PM To: Brian Buckles; Matt White; sipx-users@list.sipfoundry.org; Discussion list for users of sipXecs software Subject: Re: [sipx-users] Getting 483 Too Many Hops Error All, I've heard that we could get a commercial copy of SipXecs that would have phone support. Is this true and if so what would be the cost? Is the phone support 24/7? Also what all would be involved? Would we simply be able to purchase a license and not have to update the SipXecs software or alter the the configuration? I wanted to ask within this post, so we know what are options are for commercial license. Can someone please provide any info on commercial support? _____ From: Brian Buckles <itnc...@yahoo.com> To: Brian Buckles <itnc...@yahoo.com>; Matt White <mwh...@thesummit-grp.com>; "sipx-users@list.sipfoundry.org" <sipx-users@list.sipfoundry.org>; Discussion list for users of sipXecs software <sipx-users@list.sipfoundry.org> Sent: Monday, October 22, 2012 5:34 PM Subject: Re: [sipx-users] Getting 483 Too Many Hops Error Mike I'll send you a copy of a trace once I get the complete trace. In the mean time I have a quick question. The link for SipViewer that was in the url you sent is broken. I've searched and the links I've found point to the same broken url. Do you happen to know where I can get a working copy of the SipViewer. Thanks _____ From: Brian Buckles <itnc...@yahoo.com> To: Matt White <mwh...@thesummit-grp.com>; "sipx-users@list.sipfoundry.org" <sipx-users@list.sipfoundry.org> Sent: Monday, October 22, 2012 3:12 PM Subject: Re: [sipx-users] Getting 483 Too Many Hops Error Thanks Mike, I'll get a capture together from the SipXecs and post it as well. _____ From: Matt White <mwh...@thesummit-grp.com> To: sipx-users@list.sipfoundry.org; itnc...@yahoo.com Sent: Monday, October 22, 2012 2:37 PM Subject: Re: [sipx-users] Getting 483 Too Many Hops Error A sipx-trace will be far more beneficial. What you have is only gonna show whats happening at the gateway...its not gonna show us anything about how sipx is dealing with it internally. http://www.sipfoundry.org/web/mpicher/~/426137/blogs/-/asset_publisher/xfZRF 9U0rLa7/blog/id/78163 -M >>> Brian Buckles <itnc...@yahoo.com> 10/22/12 1:18 PM >>> All, Please see the link below for the captures from the Ingate and BroadVox. The Ingate capture is called "Configured by Ingate Startup Tool..." and can be viewed from a web browser. You can scroll toward the bottom to see the capture and search for "483 too many hops if needed". The BroadVox capture is labeled "BroadVox_Capture_726910-3.pcap" and is just a standard pcap file. Once you follow link just click on download for each file then click "Click here to start download from sendspace" at the bottom to save to your PC. As an FYI I spoke to Ingate and we can upgrade the Ingate a new version that will allow the preservation of hops. I'm going to hold off on this for now to prevent downtime of the phone system until necessary and see if BroadVox can increase the hops. Thanks for the help and please let me know if the captures offer any further help and suggestions you may have. http://www.sendspace.com/filegroup/6kkw1N%2BO9fAUeWPKwPXWTg _____ From: Tony Graziano <tgrazi...@myitdepartment.net> To: Discussion list for users of sipXecs software <sipx-users@list.sipfoundry.org> Cc: itnc...@yahoo.com Sent: Friday, October 19, 2012 2:30 PM Subject: Re: [sipx-users] Getting 483 Too Many Hops Error Except with an ingate we can probably preserve the hop count inside and make it a non issue (I think). On Fri, Oct 19, 2012 at 2:18 PM, Matt White <mwh...@thesummit-grp.com> wrote: > Attachments typically don't make ti to the list. Post them to a webserver > and provide a url. > > 483 Too many Hops is generally because the call is getting > referred/re-invited too many times. > > The ITSP will typically send the call with predefined number of "hops" set > in the SIP header. We often find that this changes even within a single > ITSP depending on where the call originates. Most ITSP set this around 10 > hops. > > its not hard for this to decrement down to 0. Call hits the ingate > (1)...Call Goes to an alias on an AA (2), call is sent from the alias to the > AA (3), AA transfers to a hunt group (4)....etc. A few hops are used > internally to sipx as well. Eventually it bounces around too many times. > > So for starters see if you can simplify your call routing. > > Its also good to fully qualify call forwarding routes as it removes a hop. > For example. > > Lets say you have extension 201 as a dumy user and it sends calls to hunt > group 202. > When you setup the call forwarding enter it as 202@sipx.domain > > If you just put 202 in their...it will take 2 hops. One when it sends 202 > to the proxy, and a second when the proxy changes 202 to 202@sipx.domain. > You can see it can eat up hops real quick. > > Same goes for alias. If you can route calls to the actual user extension it > will take one less hop than an alias to the same user. > > If all else fails, see if the itsp can up the hops for you. > > -m > >>>> Brian Buckles <itnc...@yahoo.com> 10/19/12 1:44 PM >>> > > > > ________________________________ > > Sorry if this gets re-posted a second time. I haven't gotten any > confirmation from the admins that this was or wasn't accepted, and this is > something we need to resolve quickly. Please see my previous email below > for details. > Attention SipXecs support community, > We have a client that is running SipXecs 4.4.0. The Session Boarder > Controller is an InGate Siparator and the SIP provider for the SIP trunks is > BroadVox. The client is unable to receive calls to most of their toll free > numbers properly. Our client noticed that prior to calling us, that it > seemed they could get a call to successfully go through from a cell phone to > the toll free numbers, but not from land lines. After further testing it > appears the some calls go through for most cell phone carriers and not > others. It appears most land line calls to the toll free numbers fail, but > there's been one or 2 land based offices that were able to successfully call > the toll free numbers. All calls to the local numbers have went through > without incident as to the best of our knowledge. We talked to the SIP > provider and vendor for the SBC. They found that the SipXecs system is > giving a "483 Too Many Hops" error. I've attached a capture (see the > 726910-3.pcap file ) from the SIP provider as well as capture (See the > "Configured by Ingate...." file) from the SBC vendor that was ran on the > SBC. You'll can view the capture from the SBC using a web browser, then > scroll down toward the bottom to see the capture. You can search for the > error code given above. The only changes we are aware of that happened on > the SipXecs system, is that the selt signed cert had expired and was renewed > about a month ago. The issue with the "483 Too Many Hops" has only been > noticed by the client within the last 1.5 to 2 weeks. The toll free number > of 8004144231 was used during the gathering of the 2 attached captures. Can > someone please take a look at the attached capture files ASAP and let us > know of any suggestions you have to resolve this issue? This issue is > having a major impact the client's normal business operations. > > > > _______________________________________________ > sipx-users mailing list > sipx-users@list.sipfoundry.org > List Archive: http://list.sipfoundry.org/archive/sipx-users/ -- ~~~~~~~~~~~~~~~~~~ Tony Graziano, Manager Telephone: 434.984.8430 sip: tgrazi...@voice.myitdepartment.net Fax: 434.465.6833 ~~~~~~~~~~~~~~~~~~ Linked-In Profile: http://www.linkedin.com/pub/tony-graziano/14/4a6/7a4 Ask about our Internet Fax services! ~~~~~~~~~~~~~~~~~~ Using or developing for sipXecs from SIPFoundry? Ask me about sipX-CoLab 2013! -- LAN/Telephony/Security and Control Systems Helpdesk: Telephone: 434.984.8426 sip: helpd...@voice.myitdepartment.net Helpdesk Customers: http://myhelp.myitdepartment.net <http://myhelp.myitdepartment.net/> Blog: http://blog.myitdepartment.net <http://blog.myitdepartment.net/> _______________________________________________ sipx-users mailing list sipx-users@list.sipfoundry.org List Archive: http://list.sipfoundry.org/archive/sipx-users/ _______________________________________________ sipx-users mailing list sipx-users@list.sipfoundry.org List Archive: http://list.sipfoundry.org/archive/sipx-users/ _______________________________________________ sipx-users mailing list sipx-users@list.sipfoundry.org List Archive: http://list.sipfoundry.org/archive/sipx-users/
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