I have never EVER used the startup tool configuration with ingate. Its very generic and probably just needs a tweak. On Oct 22, 2012 5:57 PM, "Brian Buckles" <itnc...@yahoo.com> wrote:
> All, > I've heard that we could get a commercial copy of SipXecs that would have > phone support. Is this true and if so what would be the cost? Is the > phone support 24/7? Also what all would be involved? Would we simply be > able to purchase a license and not have to update the SipXecs software or > alter the the configuration? I wanted to ask within this post, so we know > what are options are for commercial license. Can someone please provide > any info on commercial support? > > ------------------------------ > *From:* Brian Buckles <itnc...@yahoo.com> > *To:* Brian Buckles <itnc...@yahoo.com>; Matt White < > mwh...@thesummit-grp.com>; "sipx-users@list.sipfoundry.org" < > sipx-users@list.sipfoundry.org>; Discussion list for users of sipXecs > software <sipx-users@list.sipfoundry.org> > *Sent:* Monday, October 22, 2012 5:34 PM > *Subject:* Re: [sipx-users] Getting 483 Too Many Hops Error > > Mike I'll send you a copy of a trace once I get the complete trace. In > the mean time I have a quick question. The link for SipViewer that was in > the url you sent is broken. I've searched and the links I've found point > to the same broken url. Do you happen to know where I can get a working > copy of the SipViewer. > Thanks > > ------------------------------ > *From:* Brian Buckles <itnc...@yahoo.com> > *To:* Matt White <mwh...@thesummit-grp.com>; " > sipx-users@list.sipfoundry.org" <sipx-users@list.sipfoundry.org> > *Sent:* Monday, October 22, 2012 3:12 PM > *Subject:* Re: [sipx-users] Getting 483 Too Many Hops Error > > Thanks Mike, > I'll get a capture together from the SipXecs and post it as well. > > > ------------------------------ > *From:* Matt White <mwh...@thesummit-grp.com> > *To:* sipx-users@list.sipfoundry.org; itnc...@yahoo.com > *Sent:* Monday, October 22, 2012 2:37 PM > *Subject:* Re: [sipx-users] Getting 483 Too Many Hops Error > > A sipx-trace will be far more beneficial. What you have is only gonna > show whats happening at the gateway...its not gonna show us anything about > how sipx is dealing with it internally. > > > http://www.sipfoundry.org/web/mpicher/~/426137/blogs/-/asset_publisher/xfZRF9U0rLa7/blog/id/78163 > > -M > >>> Brian Buckles <itnc...@yahoo.com> 10/22/12 1:18 PM >>> > All, > Please see the link below for the captures from the Ingate and BroadVox. > The Ingate capture is called "Configured by Ingate Startup Tool..." and can > be viewed from a web browser. You can scroll toward the bottom to see the > capture and search for "483 too many hops if needed". The BroadVox capture > is labeled "BroadVox_Capture_726910-3.pcap" and is just a standard pcap > file. Once you follow link just click on download for each file then click > "Click here to start download from sendspace" at the bottom to save to your > PC. As an FYI I spoke to Ingate and we can upgrade the Ingate a new > version that will allow the preservation of hops. I'm going to hold off on > this for now to prevent downtime of the phone system until necessary and > see if BroadVox can increase the hops. Thanks for the help and please let > me know if the captures offer any further help and suggestions you may have. > > > http://www.sendspace.com/filegroup/6kkw1N%2BO9fAUeWPKwPXWTg > > > ------------------------------ > *From:* Tony Graziano <tgrazi...@myitdepartment.net> > *To:* Discussion list for users of sipXecs software < > sipx-users@list.sipfoundry.org> > *Cc:* itnc...@yahoo.com > *Sent:* Friday, October 19, 2012 2:30 PM > *Subject:* Re: [sipx-users] Getting 483 Too Many Hops Error > > Except with an ingate we can probably preserve the hop count inside > and make it a non issue (I think). > > On Fri, Oct 19, 2012 at 2:18 PM, Matt White <mwh...@thesummit-grp.com> > wrote: > > Attachments typically don't make ti to the list. Post them to a > webserver > > and provide a url. > > > > 483 Too many Hops is generally because the call is getting > > referred/re-invited too many times. > > > > The ITSP will typically send the call with predefined number of "hops" > set > > in the SIP header. We often find that this changes even within a single > > ITSP depending on where the call originates. Most ITSP set this around > 10 > > hops. > > > > its not hard for this to decrement down to 0. Call hits the ingate > > (1)...Call Goes to an alias on an AA (2), call is sent from the alias to > the > > AA (3), AA transfers to a hunt group (4)....etc. A few hops are used > > internally to sipx as well. Eventually it bounces around too many times. > > > > So for starters see if you can simplify your call routing. > > > > Its also good to fully qualify call forwarding routes as it removes a > hop. > > For example. > > > > Lets say you have extension 201 as a dumy user and it sends calls to hunt > > group 202. > > When you setup the call forwarding enter it as 202@sipx.domain > > > > If you just put 202 in their...it will take 2 hops. One when it sends > 202 > > to the proxy, and a second when the proxy changes 202 to 202@sipx.domain > . > > You can see it can eat up hops real quick. > > > > Same goes for alias. If you can route calls to the actual user > extension it > > will take one less hop than an alias to the same user. > > > > If all else fails, see if the itsp can up the hops for you. > > > > -m > > > >>>> Brian Buckles <itnc...@yahoo.com> 10/19/12 1:44 PM >>> > > > > > > > > ________________________________ > > > > Sorry if this gets re-posted a second time. I haven't gotten any > > confirmation from the admins that this was or wasn't accepted, and this > is > > something we need to resolve quickly. Please see my previous email below > > for details. > > Attention SipXecs support community, > > We have a client that is running SipXecs 4.4.0. The Session Boarder > > Controller is an InGate Siparator and the SIP provider for the SIP > trunks is > > BroadVox. The client is unable to receive calls to most of their toll > free > > numbers properly. Our client noticed that prior to calling us, that it > > seemed they could get a call to successfully go through from a cell > phone to > > the toll free numbers, but not from land lines. After further testing it > > appears the some calls go through for most cell phone carriers and not > > others. It appears most land line calls to the toll free numbers fail, > but > > there's been one or 2 land based offices that were able to successfully > call > > the toll free numbers. All calls to the local numbers have went through > > without incident as to the best of our knowledge. We talked to the SIP > > provider and vendor for the SBC. They found that the SipXecs system is > > giving a "483 Too Many Hops" error. I've attached a capture (see the > > 726910-3.pcap file ) from the SIP provider as well as capture (See the > > "Configured by Ingate...." file) from the SBC vendor that was ran on the > > SBC. You'll can view the capture from the SBC using a web browser, then > > scroll down toward the bottom to see the capture. You can search for the > > error code given above. The only changes we are aware of that happened > on > > the SipXecs system, is that the selt signed cert had expired and was > renewed > > about a month ago. The issue with the "483 Too Many Hops" has only been > > noticed by the client within the last 1.5 to 2 weeks. The toll free > number > > of 8004144231 was used during the gathering of the 2 attached captures. > Can > > someone please take a look at the attached capture files ASAP and let us > > know of any suggestions you have to resolve this issue? This issue is > > having a major impact the client's normal business operations. > > > > > > > > _______________________________________________ > > sipx-users mailing list > > sipx-users@list.sipfoundry.org > > List Archive: http://list.sipfoundry.org/archive/sipx-users/ > > > > -- > ~~~~~~~~~~~~~~~~~~ > Tony Graziano, Manager > Telephone: 434.984.8430 > sip: tgrazi...@voice.myitdepartment.net > Fax: 434.465.6833 > ~~~~~~~~~~~~~~~~~~ > Linked-In Profile: > http://www.linkedin.com/pub/tony-graziano/14/4a6/7a4 > Ask about our Internet Fax services! > ~~~~~~~~~~~~~~~~~~ > > Using or developing for sipXecs from SIPFoundry? Ask me about sipX-CoLab > 2013! > > -- > LAN/Telephony/Security and Control Systems Helpdesk: > Telephone: 434.984.8426 > sip: helpd...@voice.myitdepartment.net > > Helpdesk Customers: http://myhelp.myitdepartment.net > Blog: http://blog.myitdepartment.net > _______________________________________________ > sipx-users mailing list > sipx-users@list.sipfoundry.org > List Archive: http://list.sipfoundry.org/archive/sipx-users/ > > > > > > _______________________________________________ > sipx-users mailing list > sipx-users@list.sipfoundry.org > List Archive: http://list.sipfoundry.org/archive/sipx-users/ > > > _______________________________________________ > sipx-users mailing list > sipx-users@list.sipfoundry.org > List Archive: http://list.sipfoundry.org/archive/sipx-users/ > > > _______________________________________________ > sipx-users mailing list > sipx-users@list.sipfoundry.org > List Archive: http://list.sipfoundry.org/archive/sipx-users/ > -- LAN/Telephony/Security and Control Systems Helpdesk: Telephone: 434.984.8426 sip: helpd...@voice.myitdepartment.net Helpdesk Customers: http://myhelp.myitdepartment.net Blog: http://blog.myitdepartment.net
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