Thank you, I've entered them both. I've no idea how to solve programming issues, but I figure it's helpful to the developers for me to enter them! Nicholas
From: [email protected] [mailto:[email protected]] On Behalf Of Michael Picher Sent: November-22-12 2:06 AM To: Discussion list for users of sipXecs software Subject: Re: [sipx-users] sipXecs 4.6/bria password reset design bug & login screen wording We also have a request in our internal tracker for automatically sending bria profiles after password change... This tracker item probably should have been in the open source tracker. Mike On Thu, Nov 22, 2012 at 4:10 AM, Mircea Carasel <[email protected]<mailto:[email protected]>> wrote: On Thu, Nov 22, 2012 at 3:58 AM, Nicholas Drayer <[email protected]<mailto:[email protected]>> wrote: I'm not sure this is the right method of reporting issues - please tell me if I should be doing this differently. For opening bugs we use Jira : http://track.sipfoundry.org<http://track.sipfoundry.org/> I'm running sipXecs 4.6 with Bria 3 softphones. I believe there's a design bug in the feature for end-users to reset their password: 1. End user goes to the end-user portal and resets their password (My Information>Unified Messaging, the top 2 fields Password and Confirm Password); 2. End user logs in with Bria softphone, using the new password; 3. The SIP account logs in fine, the XMPP account does not. The reason that the XMPP account doesn't work is that the .ini file (that the phone is provisioned with on login) still has the old password. A work-around is for the superadmin to create a new profile (Phones>Send Profiles button) for the user's softphone (after the end-user has changed their password). Subsequently the user's softphone needs to logout and back in again, and now both accounts work. To resolve this, the system would have to generate new phone profiles for all the user's phones (Bria specifically) that have XMPP built in, after the user changes their password in the portal. Yes, so we have now the same password for user portal and XMPP (minimum 8 characters) and a voicemail PIN (minimum 4 characters) So during every login in bria, we should make sure that we write the password in the ini file - please open a ticket A second non-related issue which throws end-users into a tizzy is that the login screen to the portal asks for their PIN, when it actually needs their password (specifically, their XMPP password). Despite its heading, the user's Voice Mail PIN will not work. The heading of this field on the login screen ought to be "Password:". I agree is confusing, in general when users talk about PIN they think at voicemail pin, so yes, would be better to write there Password instead Mircea Thanks! Nicholas Drayer Managing Director Dyrand Systems T. 604.408.4415 Ext. 319<tel:604.408.4415%20Ext.%20319> www.dyrand.com<http://www.dyrand.com> _______________________________________________ sipx-users mailing list [email protected]<mailto:[email protected]> List Archive: http://list.sipfoundry.org/archive/sipx-users/ _______________________________________________ sipx-users mailing list [email protected]<mailto:[email protected]> List Archive: http://list.sipfoundry.org/archive/sipx-users/ -- Michael Picher, Director of Technical Services eZuce, Inc. 300 Brickstone Square Suite 201 Andover, MA. 01810 O.978-296-1005 X2015 M.207-956-0262 @mpicher <http://twitter.com/mpicher> linkedin<http://www.linkedin.com/profile/view?id=35504760&trk=tab_pro> www.ezuce.com<http://www.ezuce.com> ------------------------------------------------------------------------------------------------------------ There are 10 kinds of people in the world, those who understand binary and those who don't.
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