At 08:00 AM 17/02/01 +1100, Jason Rennie wrote:
>Actaully one line of attack, might be to make warranty on software an
>enforceable thing.
What an interesting concept - Microsoft being FORCED to provide support for
their buggy shit, instead of their normal tactic.
For those not of the Evilware-using fraternity, it works like this;
1. Discover a "bug" in a M$ application (tel's assume that it is a REAL
bug, and not a user error and that you can PROVE this)
2. Call M$ and report this, asking for a fix. Even PROVE to them that it's
a bug in their software.
3. They will charge you $65 just to talk to you about it, and will close
the call when THEY believe the problem has been resolved to THEIR satisfaction.
4. Assuming you PROVE that it's a bug, they claim they will investigate it
and, if they agree, will refund the $65.
Don't know ANYONE who has ever received a refund from them.
Mind you, also don't know of ANY problem that they have admitted to being
their fault either...
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