Re: [smartBridges] We've just about had it

Sat, 14 Jun 2003 10:10:21 -0700

IMHO the RJ-45 at the radio is a major point of failure. I believe a screw terminal strip would be more reliable, and should be in a separate compartment from the electronics, that could be opened and resealed without exposing the radio parts.
Any length of outdoor Cat5 could be connected, and the radio could be changed without damaging the wire to the building.
Crimping a connector on Cat5 is shaky at best on the bench, not to mention on a roof or tower. The fewer unsoldered connections the better, and RJ-45s can and do oxidize in damp environments. 24 gauge wire is too small for power regardless of what Ohms law says. Adding a flakey connector like an RJ-45 to it is asking for trouble. Sometimes real life conditions are not what the formulas added up to. We are fighting mother nature here and nature always wins. The natural cycle of corrosion and degradation has been going on for eons and it begins immediately upon exposure to air and humidity.


Alex Wong wrote:

Thanks George. The earlier outdoor units has 50feet cable and because
the length is vary on the client installation, that has changed to 1
foot cable with weatherproof connector. Now that also pose problem as
you mentioned, suggesting to have direct RJ45 jack at the unit itself,
is that what you guys want it? For the power supply, we are in the stage
of developing a "Super Powershot" that is intelligent to adjust the
voltage based on cable sensed. 

Alex
sB Tech Support




-----Original Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Yes
Sent: Sunday, June 15, 2003 12:25 AM
To: '[EMAIL PROTECTED]'
Subject: Re: [smartBridges] We've just about had it


Alex
No offense is meant. you guys have a nice product.
The number #1 thing a Wisp needs out of a radio is STABILITY. Advance
features are nice, but, a radio that just runs and runs and runs is most
important. A couple things I've noticed is that some of the problems
I've had ranged from low quality poe adapter and wall wart transformer.
to smaller gage conductors going to unit. My first time using an outdoor
unit, I had to cut the end of the cable to get it into the home . When I
went to put a new end on I noticed the strands are smaller in size and
it didn't  fit snug into the end . I wonder if the smaller size
conductor it self is a problem with power. voltage drop being the key
word here. George

----- Original Message ----- From: "Alex Wong" <[EMAIL PROTECTED]>
To: <[EMAIL PROTECTED]>
Sent: Saturday, June 14, 2003 9:01 AM
Subject: RE: [smartBridges] We've just about had it




I read through the whole list about this topic. And thanks for the info and input, we will definitely probe into this to analyse the situation that you people encounter. Not everyone has the same problem





though or rather not all devices has the problem; units that are failing may either poor installation setup or the environment factors or even manufacturer defeats but these do not represent product issue.





And some seemed to fix the problem like using higher power voltage, shielded twister pair, static IP, long preamble or for stable operation.

For those who have the problem, I urge you to write to [EMAIL PROTECTED] so that we can address this in details individually and replace the units if required.

Nevertheless, your valuable input will help us to find ways to correct





such problem and improve the product reliability. We will keep you updated.

Alex
sB Tech Support




-----Original Message-----
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Stuart Pierce
Sent: Saturday, June 14, 2003 11:11 PM
To: '[EMAIL PROTECTED]'
Subject: RE: [smartBridges] We've just about had it


We use statics also with public's on the clients. We however do not keep everything 192.168.0.22 and do change that for each customer.

---------- Original Message ----------------------------------
From: "Ryan Whalen" <[EMAIL PROTECTED]>
Reply-To: [EMAIL PROTECTED]
Date:  Sat, 14 Jun 2003 07:50:16 -0600



I use statics and have had no problems either...I only have about 10 units deployed however, but they have been out for anywhere from 8 to





1


month.

-----Original Message-----
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of [EMAIL PROTECTED]
Sent: Saturday, June 14, 2003 6:02 AM
To: [EMAIL PROTECTED]
Subject: Re: [smartBridges] We've just about had it

You may have something there Joe. I don't use DHCP here either (static


private on the airBridge and static public on the client) and we don't have too many problems like those guys.

I had 3 units die from the "ethernet thing", but thats about it with over 50 units in use. One or two customers have to do the unplug and replug back in, but that's not a show stopper and the customer is willing to continue waiting for the firmware fix.

Michael



----- Original Message -----
From: "Joe Laura" <[EMAIL PROTECTED]>
To: <[EMAIL PROTECTED]>
Sent: Saturday, June 14, 2003 2:00 AM
Subject: Re: [smartBridges] We've just about had it




Im starting to wonder why there are so many problems with S/B's. I


bought


some indoor gear day one. They had the chip problem as we all know.





I


returned those and started using the indoor units outside in plastic


boxes


with pigtails. I have about 10 of them like that. When the outdoor


became


available I started using those. I now have 3 pops with close to 30


clients.


I have had 1 bad power shot, 1 dead indoor A/P from lightning and 1


bad
APPO


which I think my tech might have tightened the N connector to tight.


Other


than that no problems. My clients never have to reset ever. I check





my


MRTG


graphs daily and they never skip a beat. I am using 2 statics IP's for


each


client. So I am not using DHCP or subnetting. Im just wondering if


DHCP or


subnetting is where the bugs lie??
Superior Wireless
New Orleans,La.
www.superior1.com
----- Original Message -----
From: "Stuart Pierce" <[EMAIL PROTECTED]>
To: <[EMAIL PROTECTED]>
Sent: Friday, June 13, 2003 11:32 PM
Subject: RE: [smartBridges] We've just about had it




They do respond and not in a sales position. We have had bad units,


we


send them back. Otherwise, they are another tool in the toolbox, and


the


seem to work well for the price. Use something else if you don't like


them,


we do.


---------- Original Message ----------------------------------
From: "David Blood" <[EMAIL PROTECTED]>
Reply-To: [EMAIL PROTECTED]
Date:  Fri, 13 Jun 2003 21:37:23 -0600



I have to agree that rereliabilty is important on the other hand





I


think


they have earned every bit of the "manufacture of the year" I


don't
knwo


of


any other manufacture that listens and delivers as well as


Smartbridges.


They have some bugs but as you can see from this list they


dedicated to


finding and quickly resolving them.
As for phone support Smartbridges does have a hotline for


emergencies.


They


took my call at 4:00 am their time. You can't get much better than


that.


I


know lots of companies that only have 8-5 support and no great


forum
like


this.

Kind Regards,

David




-----Original Message-----
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of Sam
Sent: Friday, June 13, 2003 9:36 PM
To: [EMAIL PROTECTED]
Subject: RE: [smartBridges] We've just about had it


On Fri, 13 Jun 2003, Shawn Mitchell wrote:


I keep saying it... STOP the new features, and START getting us


some


stable


stuff. I could care less if it can jump over the moon and cook


me


breakfast, lunch, and dinner... if I have to reset/replace/re-config/touch/look/whatever to the unit more than


once


every


few months... the TCO AND LOSS OF CUSTOMERS get's to be too


high...


I have to second Shawn's comments. When I first started using SB


equipment


I was thoroughly amazed and impressed with how well it worked.


Since
that


time (last October) I have seen the quality slowly degrade to where


I
am


afraid to deploy anything from SB. And when I do, I put it up,


cross my


fingers, knock on wood, and pray it doesn't fail.

Please. Heed Shawn's request. Get back to the basics, stop trying


to
be


all things to everyone and trying to add in each new feature that


is


requested, and make your product the tremendous success that it was


in


the


beginning. It's admirable that you want to do what your customers


want


with regards to new features, but not at the expense of reliability


and


performance....

...and our customers.

Sam


The PART-15.ORG smartBridges Discussion List
To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe





smartBridges <yournickname> To Remove: mailto:[EMAIL PROTECTED]


(in the body type


unsubscribe


smartBridges)
Archives: http://198.63.203.6



The PART-15.ORG smartBridges Discussion List
To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe


smartBridges <yournickname>


To Remove: mailto:[EMAIL PROTECTED] (in the body type


unsubscribe


smartBridges)


Archives: http://198.63.203.6
---
[This E-mail scanned for viruses by Declude Virus By Avolve.net]




---
[This E-mail scanned for viruses by Declude Virus By Avolve.net]

The PART-15.ORG smartBridges Discussion List
To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe


smartBridges <yournickname>


To Remove: mailto:[EMAIL PROTECTED] (in the body type unsubscribe


smartBridges)


Archives: http://198.63.203.6



The PART-15.ORG smartBridges Discussion List
To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe


smartBridges <yournickname>


To Remove: mailto:[EMAIL PROTECTED] (in the body type unsubscribe


smartBridges)


Archives: http://198.63.203.6




The PART-15.ORG smartBridges Discussion List
To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe smartBridges <yournickname> To Remove: mailto:[EMAIL PROTECTED] (in the body type unsubscribe
smartBridges)
Archives: http://198.63.203.6


The PART-15.ORG smartBridges Discussion List
To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe smartBridges <yournickname> To Remove: mailto:[EMAIL PROTECTED] (in the body type unsubscribe smartBridges)
Archives: http://198.63.203.6
---
[This E-mail scanned for viruses by Declude Virus By Avolve.net]




---
[This E-mail scanned for viruses by Declude Virus By Avolve.net]

The PART-15.ORG smartBridges Discussion List
To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe smartBridges <yournickname> To Remove: mailto:[EMAIL PROTECTED] (in





the body type unsubscribe smartBridges)
Archives: http://198.63.203.6

The PART-15.ORG smartBridges Discussion List
To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe


smartBridges <yournickname>


To Remove: mailto:[EMAIL PROTECTED] (in the body type unsubscribe


smartBridges)


Archives: http://198.63.203.6





The PART-15.ORG smartBridges Discussion List
To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe
smartBridges <yournickname> To Remove: mailto:[EMAIL PROTECTED] (in
the body type unsubscribe smartBridges)
Archives: http://198.63.203.6

The PART-15.ORG smartBridges Discussion List
To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe smartBridges <yournickname>
To Remove: mailto:[EMAIL PROTECTED] (in the body type unsubscribe smartBridges)
Archives: http://198.63.203.6





The PART-15.ORG smartBridges Discussion List
To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe smartBridges <yournickname>
To Remove: mailto:[EMAIL PROTECTED] (in the body type unsubscribe smartBridges)
Archives: http://198.63.203.6

Reply via email to