Re: [smartBridges] We've just about had it

[Gary Garrett]

You bet, that is the right way to connect cable to these radios.  You 
can hook this up hanging from a tower in 30 mile an hour winds with a 
flashlight in your mouth.  (Yes I have had to do this! ) Just try that 
with an RJ-45 crimper.

Tom Haynes wrote:

Punchdowns are made for controlled environments. They have a tendency to
loosen up with vibration or extreme temp swings. A screw terminal will hold
the wires properly in most conditions. Included is an example of a good and
a bad terminal strip.
-----Original Message-----
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]
On Behalf Of Wyoming.com
Sent: Monday, June 16, 2003 3:19 AM
To: [EMAIL PROTECTED]; [EMAIL PROTECTED]
Subject: Re: [smartBridges] We've just about had it
I would rather see a punch down connection before a screw down strip. 
I don't think the RJ-45 is bad, but would be nice to have it plug 
directly into the radio.  The problem with having a screw down strip 
or a punch down strip on the radio would be trying to get up to the 
radio to screw the wires down or punch the wires down.  Alot of time 
you have to reach up over your head to plug the RJ-45 connector in 
which can be pre made on the ground.

Just my $.02

For now I think the pigtail is just fine.  I think SB has bigger fish 
to fry right now with getting these radios stable.  We have about 
40-50 units deployed right now.  We started installing these back in 
November.  For the first 6 months everything was rock solid, but since 
the end of April things have fallen apart.  Equipment just keeps 
flaking out.  The main issues that we see are the Lock up problem and 
the ethernet going bad.  Some of the ones that have gone bad were 
installed back in November and never gave us any issues until last 
month.  We have experimented with diferent firmwares, but nothing 
seems to be fixing our issues.  We are installing them the same today 
as we were back in November.  We use the Motorola Canopy Ground block 
before we brinig the ethernet into the building.  Is anyone else using 
the Canopy ground block?

All we can do is keep trying to figure out where the issue is coming 
from.  

The smartbridge team has bent over backwards for us and I know they 
will come through on fixing this one too.  But right now making these 
radios stable has to be the #1 thing on their list.

Thanks............Dan



On Sun, 15 Jun 2003 01:59:18 +0800
"Alex Wong" <[EMAIL PROTECTED]> wrote: 
 

Hi Gary,

You made a good suggestion and we will follow up with the
implementation. 

Alex
sB Tech Support
 
 

-----Original Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Gary Garrett
Sent: Sunday, June 15, 2003 1:11 AM
To: '[EMAIL PROTECTED]'
Subject: Re: [smartBridges] We've just about had it
IMHO  the RJ-45 at the radio is a major point of failure. I believe 
a 
screw terminal strip would be more reliable, and should be in a 
separate

compartment from the electronics, that could be opened and resealed 
without exposing the radio parts.
Any length of outdoor Cat5 could be connected, and the radio could 
be 
changed without damaging the wire to the building.
Crimping a connector on Cat5 is shaky at best on the bench, not to 
mention on a roof or tower. The fewer unsoldered connections the 
better,

and RJ-45s can and do oxidize in damp environments.  24 gauge wire 
is 
too small for power regardless of what Ohms law says. Adding a 
flakey 
connector like an RJ-45 to it is asking for trouble. Sometimes real 
life

conditions are not what the formulas added up to. We are fighting 
mother

nature here and nature always wins. The natural cycle of corrosion 
and 
degradation has been going on for eons and it begins immediately 
upon 
exposure to air and humidity.

Alex Wong wrote:

   

Thanks George. The earlier outdoor units has 50feet cable and 
because 
the length is vary on the client installation, that has changed to 1 
foot cable with weatherproof connector. Now that also pose problem 
as 
you mentioned, suggesting to have direct RJ45 jack at the unit 
itself, 
is that what you guys want it? For the power supply, we are in the 
stage of developing a "Super Powershot" that is intelligent to 
adjust 
the voltage based on cable sensed.

Alex
sB Tech Support


-----Original Message-----
From: [EMAIL PROTECTED] 
[mailto:[EMAIL PROTECTED] On Behalf Of Yes
Sent: Sunday, June 15, 2003 12:25 AM
To: '[EMAIL PROTECTED]'
Subject: Re: [smartBridges] We've just about had it

Alex
No offense is meant. you guys have a nice product.
The number #1 thing a Wisp needs out of a radio is STABILITY. 
Advance 
features are nice, but, a radio that just runs and runs and runs is 
most important. A couple things I've noticed is that some of the 
problems I've had ranged from low quality poe adapter and wall wart 
transformer. to smaller gage conductors going to unit. My first time 
using an outdoor unit, I had to cut the end of the cable to get it 
into
     

the home . When I went to put a new end on I noticed the strands are 
smaller in size and it didn't  fit snug into the end . I wonder if 
the 
smaller size conductor it self is a problem with power. voltage drop 
being the key word here. George

----- Original Message -----
From: "Alex Wong" <[EMAIL PROTECTED]>
To: <[EMAIL PROTECTED]>
Sent: Saturday, June 14, 2003 9:01 AM
Subject: RE: [smartBridges] We've just about had it


     

I read through the whole list about this topic. And thanks for the
info and input, we will definitely probe into this to analyse the 
situation that you people encounter. Not everyone has the same 
problem
  

       



     

though or rather not all devices has the problem; units that are
failing may either poor installation setup or the environment 
factors 
or even manufacturer defeats but these do not represent product 
issue.
  

       



     

And some seemed to fix the problem like using higher power voltage,
shielded twister pair, static IP, long preamble or for stable 
operation.

For those who have the problem, I urge you to write to
[EMAIL PROTECTED] so that we can address this in details 
individually and replace the units if required.

Nevertheless, your valuable input will help us to find ways to 
correct
  

       



     

such problem and improve the product reliability. We will keep you
updated.
Alex
sB Tech Support


-----Original Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Stuart Pierce
Sent: Saturday, June 14, 2003 11:11 PM
To: '[EMAIL PROTECTED]'
Subject: RE: [smartBridges] We've just about had it
We use statics also with public's on the clients. We however do not
keep everything 192.168.0.22 and do change that for each customer.
---------- Original Message ----------------------------------
From: "Ryan Whalen" <[EMAIL PROTECTED]>
Reply-To: [EMAIL PROTECTED]
Date:  Sat, 14 Jun 2003 07:50:16 -0600
  

       

I use statics and have had no problems either...I only have about 10
units deployed however, but they have been out for anywhere from 8 
to
    

         



     

1
    

month.

-----Original Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of 
[EMAIL PROTECTED]
Sent: Saturday, June 14, 2003 6:02 AM
To: [EMAIL PROTECTED]
Subject: Re: [smartBridges] We've just about had it

You may have something there Joe.  I don't use DHCP here either
(static
    

private on the airBridge and static public on the client) and we
don't have too many problems like those guys.
I had 3 units die from the "ethernet thing", but thats about it with
over 50 units in use. One or two customers have to do the unplug and 
replug back in, but that's not a show stopper and the customer is 
willing to continue waiting for the firmware fix.

Michael



----- Original Message -----
From: "Joe Laura" <[EMAIL PROTECTED]>
To: <[EMAIL PROTECTED]>
Sent: Saturday, June 14, 2003 2:00 AM
Subject: Re: [smartBridges] We've just about had it
    

         

Im starting to wonder why there are so many problems with S/B's. I
      

           

bought
    

         

some indoor gear day one. They had the chip problem as we all know.
      

           



     

I
      

returned those and started using the indoor units outside in
plastic
      

           

boxes
    

         

with pigtails. I have about 10 of them like that. When the outdoor
      

           

became
    

         

available I started using those. I now have 3 pops with close to 30
      

           

clients.
    

         

I have had 1 bad power shot, 1 dead indoor A/P from lightning and 1
      

           

bad
APPO
    

         

which I think my tech might have tightened the N connector to
tight.
      

           

Other
    

         

than that no problems. My clients never have to reset ever. I check
      

           



     

my
      

           

MRTG
    

         

graphs daily and they never skip a beat. I am using 2 statics IP's
for
      

           

each
    

         

client. So I am not using DHCP or subnetting. Im just wondering if
      

           

DHCP or
    

         

subnetting is where the bugs lie??
Superior Wireless
New Orleans,La.
www.superior1.com
----- Original Message -----
From: "Stuart Pierce" <[EMAIL PROTECTED]>
To: <[EMAIL PROTECTED]>
Sent: Friday, June 13, 2003 11:32 PM
Subject: RE: [smartBridges] We've just about had it
      

           

They do respond and not in a sales position. We have had bad
units,
        

             

we
    

         

send them back. Otherwise, they are another tool in the toolbox,
and
      

           

the
    

         

seem to work well for the price. Use something else if you don't
like
      

           

them,
    

         

we do.
      

           

---------- Original Message ----------------------------------
From: "David Blood" <[EMAIL PROTECTED]>
Reply-To: [EMAIL PROTECTED]
Date:  Fri, 13 Jun 2003 21:37:23 -0600
        

             

I have to agree that rereliabilty is important on the other hand
          

               



     

I
          

               

think
    

         

they have earned every bit of the "manufacture of the year"  I
          

               

don't
knwo
    

         

of
      

           

any other manufacture that listens and delivers as well as
          

               

Smartbridges.
    

         

They have some bugs but as you can see from this list they
          

               

dedicated to
    

         

finding and quickly resolving them.
As for phone support Smartbridges does have a hotline for
          

               

emergencies.
    

         

They
      

           

took my call at 4:00 am their time. You can't get much better
than
          

               

that.
    

         

I
      

           

know lots of companies that only have 8-5 support and no great
          

               

forum
like
    

         

this.

Kind Regards,

David



-----Original Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] Behalf Of Sam
Sent: Friday, June 13, 2003 9:36 PM
To: [EMAIL PROTECTED]
Subject: RE: [smartBridges] We've just about had it
On Fri, 13 Jun 2003, Shawn Mitchell wrote:
          

               

I keep saying it... STOP the new features, and START getting
us
            

                 

some
    

         

stable
          

               

stuff.  I could care less if it can jump over the moon and
cook
            

                 

me
    

         

breakfast, lunch, and dinner... if I have to
reset/replace/re-config/touch/look/whatever to the unit more 
than
            

                 

once
    

         

every
          

               

few months... the TCO  AND LOSS OF CUSTOMERS get's to be too
            

                 

high...
    

         

I have to second Shawn's comments. When I first started using SB
          

               

equipment
      

           

I was thoroughly amazed and impressed with how well it worked.
          

               

Since
that
    

         

time (last October) I have seen the quality slowly degrade to
where
          

               

I
am
    

         

afraid to deploy anything from SB. And when I do, I put it up,
          

               

cross my
    

         

fingers, knock on wood, and pray it doesn't fail.

Please. Heed Shawn's request.  Get back to the basics, stop
trying
          

               

to
be
    

         

all things to everyone and trying to add in each new feature
that
          

               

is
    

         

requested, and make your product the tremendous success that it
was
          

               

in
    

         

the
      

           

beginning. It's admirable that you want to do what your
customers
          

               

want
    

         

with regards to new features, but not at the expense of
reliability
          

               

and
    

         

performance....

...and our customers.

Sam

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