It's my opinion that a lot of the problems being experienced may be due to incorrect installation techniques and/or incorrect configuration. After taking the time to understand the firmware issues, and being VERY finicky about grounding and proper installation guidlines, I've not seen many of the problems described here.
JH ----- Original Message ----- From: "Joe Laura" <[EMAIL PROTECTED]> To: <[EMAIL PROTECTED]> Sent: Saturday, June 14, 2003 12:00 AM Subject: Re: [smartBridges] We've just about had it > Im starting to wonder why there are so many problems with S/B's. I bought > some indoor gear day one. They had the chip problem as we all know. I > returned those and started using the indoor units outside in plastic boxes > with pigtails. I have about 10 of them like that. When the outdoor became > available I started using those. I now have 3 pops with close to 30 clients. > I have had 1 bad power shot, 1 dead indoor A/P from lightning and 1 bad APPO > which I think my tech might have tightened the N connector to tight. Other > than that no problems. My clients never have to reset ever. I check my MRTG > graphs daily and they never skip a beat. I am using 2 statics IP's for each > client. So I am not using DHCP or subnetting. Im just wondering if DHCP or > subnetting is where the bugs lie?? > Superior Wireless > New Orleans,La. > www.superior1.com > ----- Original Message ----- > From: "Stuart Pierce" <[EMAIL PROTECTED]> > To: <[EMAIL PROTECTED]> > Sent: Friday, June 13, 2003 11:32 PM > Subject: RE: [smartBridges] We've just about had it > > > > They do respond and not in a sales position. We have had bad units, we > send them back. Otherwise, they are another tool in the toolbox, and the > seem to work well for the price. Use something else if you don't like them, > we do. > > > > ---------- Original Message ---------------------------------- > > From: "David Blood" <[EMAIL PROTECTED]> > > Reply-To: [EMAIL PROTECTED] > > Date: Fri, 13 Jun 2003 21:37:23 -0600 > > > > >I have to agree that rereliabilty is important on the other hand I think > > >they have earned every bit of the "manufacture of the year" I don't knwo > of > > >any other manufacture that listens and delivers as well as Smartbridges. > > >They have some bugs but as you can see from this list they dedicated to > > >finding and quickly resolving them. > > >As for phone support Smartbridges does have a hotline for emergencies. > They > > >took my call at 4:00 am their time. You can't get much better than that. > I > > >know lots of companies that only have 8-5 support and no great forum like > > >this. > > > > > >Kind Regards, > > > > > >David > > > > > > > > > > > > > > >-----Original Message----- > > >From: [EMAIL PROTECTED] > > >[mailto:[EMAIL PROTECTED] Behalf Of Sam > > >Sent: Friday, June 13, 2003 9:36 PM > > >To: [EMAIL PROTECTED] > > >Subject: RE: [smartBridges] We've just about had it > > > > > > > > >On Fri, 13 Jun 2003, Shawn Mitchell wrote: > > >> I keep saying it... STOP the new features, and START getting us some > > >stable > > >> stuff. I could care less if it can jump over the moon and cook me > > >> breakfast, lunch, and dinner... if I have to > > >> reset/replace/re-config/touch/look/whatever to the unit more than once > > >every > > >> few months... the TCO AND LOSS OF CUSTOMERS get's to be too high... > > > > > > > > >I have to second Shawn's comments. When I first started using SB > equipment > > >I was thoroughly amazed and impressed with how well it worked. Since that > > >time (last October) I have seen the quality slowly degrade to where I am > > >afraid to deploy anything from SB. And when I do, I put it up, cross my > > >fingers, knock on wood, and pray it doesn't fail. > > > > > >Please. Heed Shawn's request. Get back to the basics, stop trying to be > > >all things to everyone and trying to add in each new feature that is > > >requested, and make your product the tremendous success that it was in > the > > >beginning. It's admirable that you want to do what your customers want > > >with regards to new features, but not at the expense of reliability and > > >performance.... > > > > > >...and our customers. > > > > > >Sam > > > > > > > > >The PART-15.ORG smartBridges Discussion List > > >To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe > > >smartBridges <yournickname> > > >To Remove: mailto:[EMAIL PROTECTED] (in the body type unsubscribe > > >smartBridges) > > >Archives: http://198.63.203.6 > > > > > > > > > > > >The PART-15.ORG smartBridges Discussion List > > >To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe > smartBridges <yournickname> > > >To Remove: mailto:[EMAIL PROTECTED] (in the body type unsubscribe > smartBridges) > > >Archives: http://198.63.203.6 > > >--- > > >[This E-mail scanned for viruses by Declude Virus By Avolve.net] > > > > > > > > --- > > [This E-mail scanned for viruses by Declude Virus By Avolve.net] > > > > The PART-15.ORG smartBridges Discussion List > > To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe > smartBridges <yournickname> > > To Remove: mailto:[EMAIL PROTECTED] (in the body type unsubscribe > smartBridges) > > Archives: http://198.63.203.6 > > > > The PART-15.ORG smartBridges Discussion List > To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe smartBridges <yournickname> > To Remove: mailto:[EMAIL PROTECTED] (in the body type unsubscribe smartBridges) > Archives: http://198.63.203.6 The PART-15.ORG smartBridges Discussion List To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe smartBridges <yournickname> To Remove: mailto:[EMAIL PROTECTED] (in the body type unsubscribe smartBridges) Archives: http://198.63.203.6
