I would give the customer a new "working" radio now before you lose them, and RMA the bad one. Sounds like it's toast.
Kevin Summers KISTech Internet Services Inc. www.kistech.com > -----Original Message----- > From: [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED] Behalf Of Laurence Laforga > Sent: Thursday, July 24, 2003 3:41 AM > To: [EMAIL PROTECTED] > Subject: RE: [smartBridges] AB's and 0.01.07 FW > > > I upgraded the firmware on the ABTotal and now I can't get anything > through the Ethernet...i wasn't getting anything after about 20 minutes > on the first installation and so I just left it powered off thinking > that it was the firmware issue. Now that I've got the new firmware, I > wasn't able to upgrade it from the customer's computer through the > Ethernet port...took it down and brought it back to our shop and for a > while nothing....and then all of a sudden I was able to view it through > simplemonitor and so I upgraded the firmware....two hours later, still > not associating with our APPO, and can't even ping it through the > Ethernet port. Should I just RMA the sucker...the customer has already > paid for the installation and first month service...they asked about a > refund and I told them that if I can't get them online in a week, I will > refund them their money... > > Laurence > > -----Original Message----- > From: [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED] On Behalf Of The Wirefree > Network > Sent: Wednesday, July 23, 2003 1:50 PM > To: [EMAIL PROTECTED] > Cc: [EMAIL PROTECTED] > Subject: [smartBridges] AB's and 0.01.07 FW > > The last firmware upgrade (0.01.06) did not allow me to associate with > my aPPo once upgraded. That appears to be fixed. > > I upgraded the same bad unit (here in my lab) and it associated right up > and has been up ever since. > > I have 4 total clients being affected by this problem (losing > association) and I just wirelessly upgraded 3 of them. I know...I > know...I was supposed to have them unplugged for a while and then do > this on the wired side. > > But hey...the whole point to having a wireless ISP is the ability to > "wirelessly" manage it. So...I figured, what the heck. If it works, it > saves me a rollout....if it don't, I will just have to downgrade it and > roll out there. > > But...it is working for now. With the wireless FW upgrade, the units > appeared to lose association for about 2 seconds and came right back > online. > > I will keep everyone posted on their status over the next few days. > > BTW...these units were going down (and staying down) about once every 36 > hours. It would take a power downtime of 10 minutes to get them back > online. > > Sully > > > The PART-15.ORG smartBridges Discussion List > To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe > smartBridges <yournickname> > To Remove: mailto:[EMAIL PROTECTED] (in the body type unsubscribe > smartBridges) > Archives: http://archives.part-15.org > > The PART-15.ORG smartBridges Discussion List > To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe > smartBridges <yournickname> > To Remove: mailto:[EMAIL PROTECTED] (in the body type > unsubscribe smartBridges) > Archives: http://archives.part-15.org The PART-15.ORG smartBridges Discussion List To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe smartBridges <yournickname> To Remove: mailto:[EMAIL PROTECTED] (in the body type unsubscribe smartBridges) Archives: http://archives.part-15.org
