I agree about the phone tech support I have not ever dealt with a manufacturer who does not have a tech support line
Joe K -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of Roger Hartley Sent: Saturday, July 26, 2003 12:12 AM To: [EMAIL PROTECTED] Subject: Re: [smartBridges] beta firmware for aPP series Boris Tillett wrote: > Thank you for the beta release it was a life saver. We were in the > middle of 2 deploys each with approximately 40 aPPOs. We had multiple > units (about 20% or more) that were exhibiting the symptoms described in > your customer advisory. Since the units were mixed in with the working > units and we could not be sure which ones were in need of the fix. We > upgraded all 80+ units with the new beta firmware (1.4j.8) release. It > did not make sense to stand around in the hot sun rebooting them hoping, > the ones that needed the fix would fail, and all that did not fail on > rebooting could then be considered good, and hence be reliable for our > grand opening of these networks. Anyway all 80+ upgrades went off > without a hitch. The units that were obviously bad started working > reliably (only been able to test for a few days) and the ones that > seemed to be working fine continued to work fine. > > ------ > Again, I ask if anyone has any ideas why the point to point connections > I try with the aPPOs fail with in days or sometimes hours. The units > are not more then 500 feet apart, and they each have a new maxrad yagi > pointing at their partner. The settings were correct or the link would > not have worked at all. When I set the upstream unit to AP mode and the > down stream unit to act as a client bridge the connection signal > strength (~100%) could not have been better. But when I set them back > to Point to Point, wireless bridge mode, the link fails with in hours. > By fails I mean one side stops transmitting packets to the other side. I > could initiate a successful ping only from the upstream side. This would > alternate with complete failure, where I could not ping the units or > through them to the units behind them in either direction. Because the > units (in Wireless Bridge mode) work for a while (until they get hot), I > tried the new firmware on them as well. It did not help. I have been > trying to get my system administrator, who is in charge of lab testing > our new equipment to set one of these links up in the lab, but he never > seems to have the time. This is the third time I have tried this and > after a full day of frustration in the field, have resorted to other > equipment for the point to point connection. I do not need another > e-mail from support asking what my setting were, if there are any > setting that would work for a while and then fail please tell me. If > there is a phone number for support, so we could talk while I was out in > the field with the point to point failed units and try your suggestion > please send it to me. The setting for this procedure, seem obvious in > the documentation, and do not seem to be the problem. Any suggestion > would be appreciated. > > > Thank you, > > Boris Tillett The PART-15.ORG smartBridges Discussion List To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe smartBridges <yournickname> To Remove: mailto:[EMAIL PROTECTED] (in the body type unsubscribe smartBridges) Archives: http://archives.part-15.org The PART-15.ORG smartBridges Discussion List To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe smartBridges <yournickname> To Remove: mailto:[EMAIL PROTECTED] (in the body type unsubscribe smartBridges) Archives: http://archives.part-15.org
