[smartBridges] Frustrations

Sun, 03 Aug 2003 06:44:06 -0700

 
From: Steve Good
Sent: Sat 8/2/2003 10:10 PM
To: [EMAIL PROTECTED]
Subject: [smartBridges] Frustrations
 
Ok guys I need some help here. I am frustrated.....here is the setup....   on one tower we have 2 ABpro with 180 antennas and then also a ABTotal (it is the bridge back to our site where the POP is. At the POP we have 2 ABpro's.   Here is the problem.... on the tower we have wap5 (bridge) wap3(one customer on it) wap4 (trying to get customers on it)   I have tried to set two clients up no with no luck. I have 3 radios that I have tried.. These 3 ABTotals are really starting to suck in my opinion.... The flakiness is hard to deal with when you have sites that are set up 150miles from the main office. of the 3 radios here is the problems..
 
1. The radios can see wap4 and accociate with it. The clients can ping both wap4 and wap3  and wap5.   But not anything on the other side of the bridge. These radios get a address when I run the repair connection in XP but it says the repair failed. I can not get any kind of traffic to pass.I have updated the firmware, reset, reset,reset and reset again and again and again and the damn things still do it.   But here is the kicker... I take these same 3 radios and try to connect to wap3 wap1 or wap2 (1&2 on the other side of the bridge) the radios work like a champ..... Now to further complicate it.. I can take one of the 3 radios and plug it into my laptop and it works on wap4... plug it back into the customers machine and the friggin thing does not work. So that proves that wap4 is working and passing traffic.. just not taking anything from these 3 radios when in a customer machine. one machine is a gateway laptop w/built-in network card.. and other is a dell also with a built in card.
 
I also decided to take my radio from home that has not had 1 issue since I installed 2 months ago and I put it up at the custmers site and it would work on my laptop but not their machne..... both customers machines are XP home... my laptop XP Pro...I have alot of good to say about AB products and alot of bad... There is not a good troubleshooting area on their website to help out. I am sure with all the issues we have we can give them the info for it.. I dont want to ahve to save 1600 messages just to go back and look to see if someone else has the same one... It is just frustrating when you have to tell a customer that you have tried 3 radios and none of them work and you have to come back. It really makes them wonder about the quality of the equipment.  If any one has any ideas I would really like to hear them...
 
 
Thanks,
Steve Good
From: John Hokenson [mailto:[EMAIL PROTECTED]
Sent: Sat 8/2/2003 9:03 PM
To: [EMAIL PROTECTED]
Subject: Re: [smartBridges] Towers
 
I have to side with Marlon....you get too much off topic stuff going and Smartbridges will stop listing to the list and you have lost your factory tech support on the list.
 
USe the other lists.
 
JH
----- Original Message -----
From: Joe Email
Sent: Saturday, August 02, 2003 6:12 PM
Subject: RE: [smartBridges] Towers

Marlon
 
I'm not trying to argue,  but I respectfully disagree
I still say if you are using sB radios and anything that concerns them are relevant, ie towers, servers, routers,  backhauls, battery backup, solar power,  antennas,  etc.
Why should you have to monitor several sites if you are using sB radios,  this one is hard enough to keep with
Don't take this the wrong way, I may need your advice sometime
 
 
My observation
Joe K
 
-----Original Message-----
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]On Behalf Of Marlon Schafer (509-982-2181)
Sent: Saturday, August 02, 2003 7:01 PM
To: [EMAIL PROTECTED]
Subject: Re: [smartBridges] Towers

righto.  But this particular list is there for support of the RADIO's not everything else.  There are 2 other good email lists and a web based forum designed for generic questions.
 
That help?
marlon
 
----- Original Message -----
From: Joe Email
Sent: Saturday, August 02, 2003 4:14 PM
Subject: RE: [smartBridges] Towers

OK Marlon
 
I've seen this happen more than once on this site
For some reason or another someone only wants to talk about the subject they want to talk about
I would think if you are a smartBridges user and you were using them on a tower and you wanted to ask about a tower or
anything concerning these radios you should be able to post a question
Some of us may not be as learned as others
Why not ask questions to the people using the same radios as you are
 
My observations
Joe K
-----Original Message-----
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]On Behalf Of Marlon Schafer (509-982-2181)
Sent: Saturday, August 02, 2003 6:06 PM
To: [EMAIL PROTECTED]
Subject: Re: [smartBridges] Towers

btw guys, i didn't notice what list this is on.  These generic questions really belong on the [EMAIL PROTECTED] list rather than the TT tech support one.
 
thanks
marlon
 
----- Original Message -----
Sent: Saturday, August 02, 2003 11:26 AM
Subject: Re: [smartBridges] Towers

$2500 is not expensive compared to spending $500 a month to be on someone else's towe.
 
JH
----- Original Message -----
Sent: Saturday, August 02, 2003 11:11 AM
Subject: Re: [smartBridges] Towers

Ouch.  Thats what I have been finding out.  Much simpler and cheaper to run off other towers unless you have the cash to outlay :(
 
Any other suggestions?
 
Dennis
 
----- Original Message -----
Sent: Saturday, August 02, 2003 1:00 PM
Subject: Re: [smartBridges] Towers

We built our own tower and it was rather inexpensive.  I have a friend who was in the two way radio business for 40 years and built lots of towers, so he was very helpful.  We bought the 100' steel tower (Rohn 25G) from Hutton (www.huttononline.com), picked it up locally, for less than $1k.  We used friends / relatives for labor (free) so the only additional cost was the concrete, rebar, guy wires, and miscellaneous hardware.  It was not that difficult to build, took us about 4 days, mainly due to the over 100 degree heat.  Total investment was less than $2.5k.  If you need any help with how to build one, what parts to buy, want to see pictures of ours going up, etc., just email me offline ([EMAIL PROTECTED]) and I will be happy to help.
 
Gloria
----- Original Message -----
Sent: Saturday, August 02, 2003 12:50 PM
Subject: [smartBridges] Towers

I was wonder what everyone is doing for towers?  I have high trees in my area, 70 foot high in some cases.  I'm running off a radio station tower now, but what other options are there?  I have found a 100 foot telescoping tower for like $3,200 bucks, but you need a crane and a big ass crew just to get the thing up, not to mention the guy wires.  
 
Anyone have any suggestions? 
 
Dennis
 

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