|
I have vonage to here in Temecula CA I just love it
sometimes gets scratchy if you are on a slow connection but no problems to
date!
----- Original Message -----
Sent: Wednesday, August 13, 2003 8:05
AM
Subject: RE: [smartBridges] Customer
Service - Feedback and Suggestion
I
beg to differ. I am using 2 Vonage phone over a 11 mile sB link connected to a
512/128Kbps DSL line in the Caribbean, and it is fantastic - even using
bandwidth saver mode. I have a cheapo Linksys QoS router that de-prioritizes
http and ftp, and using the Internet concurrently has no effect on
quality.
Sevak - It sounds like your ISP sucks, not Vonage. I am 2500 miles from
NJ - has little to do with distance.
sB -
Vonage is definitely an option for you. If you want to put some $ into a more
robust solution, call Multitech. It ain't gonna be cheap, but they can help
you set up a multi-line system if you can locate a gateway in the US. Then,
you own all of the hardware on both ends and don't have to worry about
potential Vonage disruptions (which, incidentally, I have never had a problem
with).
You
are definitely headed in the right direction with phone support. Good
luck.
Jason
John,
I'm currently using Vonage at
home and it sucks. The plan was to test it out before offering it to
my customers, but my wife hates it, I hate it, and people who call us many
times get an annoying "party is not receiving calls at this time"
message. We're located in NY and Vonage's servers are in NJ, so the
distance is not the problem. I'm not convinced yet that VOIP is mature
enough for general use. I'd really not want to have SB use this
because if anyone manages to get through, the quality would be poor.
(Think of cell phones when they break up. Very clear otherwise but gaps in
between sentences. That's what it sounds like at least for
us.)
I'd recommend against it. Sorry!
Sevak
On
Tue, 2003-08-12 at 11:37, John Hokenson wrote:
With IP based phone systems such as VOnage and the
like, it would cost little to have US phone numbers ringing in
Singapore.
John H
----- Original Message -----
From: Sevak
Avakians
To: [EMAIL PROTECTED]
Sent: Tuesday, August 12, 2003 7:09 AM
Subject:
Re: [smartBridges] Customer Service - Feedback and Suggestion
Hi
Alex,
I think you guys are doing an excellent job with
support. One drawback from the email support, however, is that it
takes a day to get an answer back -and usually that's a question about
the network, etc. So it seems to take a few email exchanges back
and forth before an answer is given.
Phone support would be
great! But I realize it would be impractible since you're in
Singapore (right?). I hate filling out forms, and I'm sure almost
everyone else on this list hates it too, so I guess forms are out.
Perhaps a "Help" program which runs through the gamut of problems and
possible fixes similar to, say, Microsoft's help pages on the OS?
This way, we work through the minor stuff ourselves, and when we hit a
brick wall, you guys don't need to ask us if we've checked the basic
stuff first? It should save a few days, I think.
Just an
idea. Perhaps someone else can think of a better way to save a few
days in back-and-forth emails?
Sevak
diDi Wireless
Communities, Inc.
On Mon, 2003-08-11 at 15:22, sB Tech Support
wrote:
Thank you for the
strong support all this while, I hope we, the Support Team have been
providing you with prompt response, timeliness of problem resolution
and effectiveness of solution and information. To help ensure that you
are being provided the service and support you require, we would like
to hear from you how we can help you better.
This is in an effort to improve and enhance our
customer service support, Please feel free to make any suggestion with
respect to mode of support (Email, phone, chat, etc), techniques and
quality of services.
Your
feedback is greatly appreciated and provides us the opportunity to
improve our services. Thank you.
Alex
sB Tech Support
|
