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You
can set it up to take a max of 30Kbps with thier bandwidth saver function. I
have seen vitually no voice quality difference (but forget about
faxing).
Jason
The most I have seen it peak when on the phone
using it is about 90kbps synchronous
----- Original Message -----
Sent: Wednesday, August 13, 2003 9:50
AM
Subject: Re: [smartBridges] Customer
Service - Feedback and Suggestion
How much bandwidth does each call take
up?
----- Original Message -----
Sent: Wednesday, August 13, 2003
11:39 AM
Subject: Re: [smartBridges] Customer
Service - Feedback and Suggestion
I have vonage to here in Temecula CA I just
love it sometimes gets scratchy if you are on a slow connection but no
problems to date!
----- Original Message -----
Sent: Wednesday, August 13, 2003
8:05 AM
Subject: RE: [smartBridges]
Customer Service - Feedback and Suggestion
I beg to differ. I am using 2 Vonage phone over a 11 mile sB link
connected to a 512/128Kbps DSL line in the Caribbean, and it is
fantastic - even using bandwidth saver mode. I have a cheapo Linksys QoS
router that de-prioritizes http and ftp, and using the
Internet concurrently has no effect on quality.
Sevak - It sounds like your ISP sucks, not Vonage. I am 2500
miles from NJ - has little to do with distance.
sB - Vonage is definitely an option for you. If you want to put
some $ into a more robust solution, call Multitech. It ain't gonna be
cheap, but they can help you set up a multi-line system if you can
locate a gateway in the US. Then, you own all of the hardware on both
ends and don't have to worry about potential Vonage disruptions
(which, incidentally, I have never had a problem
with).
You are definitely headed in the right direction with phone
support. Good luck.
Jason
John,
I'm currently using Vonage
at home and it sucks. The plan was to test it out before
offering it to my customers, but my wife hates it, I hate it, and
people who call us many times get an annoying "party is not receiving
calls at this time" message. We're located in NY and Vonage's
servers are in NJ, so the distance is not the problem. I'm not
convinced yet that VOIP is mature enough for general use. I'd
really not want to have SB use this because if anyone manages to get
through, the quality would be poor. (Think of cell phones when
they break up. Very clear otherwise but gaps in between
sentences. That's what it sounds like at least for
us.)
I'd recommend against it.
Sorry!
Sevak
On Tue, 2003-08-12 at 11:37, John Hokenson
wrote:
With IP based phone systems
such as VOnage and the like, it would cost little to have US phone
numbers ringing in Singapore.
John H
----- Original Message
-----
From: Sevak
Avakians
To:
[EMAIL PROTECTED]
Sent: Tuesday, August 12, 2003 7:09
AM
Subject: Re: [smartBridges] Customer Service -
Feedback and Suggestion
Hi Alex,
I think you guys
are doing an excellent job with support. One drawback from
the email support, however, is that it takes a day to get an
answer back -and usually that's a question about the network,
etc. So it seems to take a few email exchanges back and
forth before an answer is given.
Phone support would be
great! But I realize it would be impractible since you're in
Singapore (right?). I hate filling out forms, and I'm sure almost
everyone else on this list hates it too, so I guess forms are
out. Perhaps a "Help" program which runs through the gamut
of problems and possible fixes similar to, say, Microsoft's help
pages on the OS? This way, we work through the minor stuff
ourselves, and when we hit a brick wall, you guys don't need to
ask us if we've checked the basic stuff first? It should
save a few days, I think.
Just an idea. Perhaps
someone else can think of a better way to save a few days in
back-and-forth emails?
Sevak
diDi Wireless Communities,
Inc.
On Mon, 2003-08-11 at 15:22, sB Tech Support wrote:
Thank you for
the strong support all this while, I hope we, the Support Team
have been providing you with prompt response, timeliness of
problem resolution and effectiveness of solution and
information. To help ensure that you are being provided the
service and support you require, we would like to hear from you
how we can help you better.
This is in an
effort to improve and enhance our customer service support,
Please feel free to make any suggestion with respect to mode of
support (Email, phone, chat, etc), techniques and quality of
services.
Your feedback is
greatly appreciated and provides us the opportunity to improve
our services. Thank you.
Alex
sB Tech
Support
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