I'll vouch for that. We have been receiving brand new units with instructions to replace defective returns immediately. Starting either last week or this next week we will be keeping a large store of units seperate from our new stock for replacements. Anyone receiving replacements from us will notice a different part number on their replacement order, eg... part number starts with "B-XXXX" indicates they come from our B stock. In the case of sB they are still new.
Mike B > > I guess this list is becoming a little too big and rumors are more > interesting to discuss :-) > > Here is thee clarification on our RMA policy. > 1) smartBridges may replace the defective device from a pool of > factory refurbished units. These refurb units are certified to be > working as new units. > 2) Our distribution partners try to provide immediate replacement > from the available stock. In the past due to product shortage this was a > bit difficult. We believe now the issue has been solved by easier > availability. > 3) For DOA units, our distribution partners send out new units. > > You may be surprised to learn that even though we reserve the right to > use the refurbished units, we have NEVER done that. In the history of > our company, we have always managed to find better ways to dispose of > returned equipment. Hence we did not have a need to send back > refurbished units to our distribution partners. So 100% of all our > shipments have been new equipment. > > The recent products with "peeled" label corners are NEW units that were > re-worked in the factory to address the thermal issue. These are not > used equipment. > > Hope this addresses the concerns you may have. We will work with you for > any opportunities to improve our products and services. > > With best regards, > > Nish > smartBridges > > Mike Brownson Electro-comm Distributing 5015 Paris St, Denver, CO 80239 (303) 371-8182 (800) 525-0173 The PART-15.ORG smartBridges Discussion List To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe smartBridges <yournickname> To Remove: mailto:[EMAIL PROTECTED] (in the body type unsubscribe smartBridges) Archives: http://archives.part-15.org
