Sent: Sunday, August 10, 2003 7:31
PM
Subject: RE: [smartBridges] Firmware or
Hardware Fix???
Nish,
As I said in my
email, I am not trying to start anything. What I am trying to do is get
some TRUTH flowing here.
My airBridges are still failing. Not at the rate that they were failing prior to the firmware
fix...but there
are still
failing. My head-end aPPo failed 4 times today within a 3 hour
period�bringing down my entire network. Yet�your guys continue to ASK ME TO
TROUBLESHOOT FURTHER! I am tired�I am frustrated�I am losing money�and I am just plain old depressed
about this whole thing. Your equipment was working wonderfully prior to
this incident.
The firmware is
NOT a perfect fix. If it was, you would not have spent the money to
change out those chips.
Can't
you answer just that one question....
Why did you change out the chips on so many units, costing THOUSANDS of
dollars, if all it took to repair was a
firmware
upgrade???
That is a
simple question. If it weren�t
so fishy looking, I wouldn�t
question it. As a matter of fact...if I
didn�t have any of these units in my network right
now...I wouldn�t
be questioning it either.
I'm not
expecting a fancy PDF response to my question above....just the truth...short and
sweet.
Sully
P.S.
sorry to be so negative lately...I have lost 2 major business clients due to this...and I have
SEVERAL of my clients that are on the fence for
canceling. Sure didn�t help with my head-end aPPo failing 4 times today. I may just be a small fry
compared to some...but this firmware issue has cost me over $4000.00
in man-hours and $600 in recurring revenue from lost business clients. That
doesn�t even include the potential
clients that
I have lost due
to negative feedback. I am only bringing in a positive cash flow of $2500.00 per
month.
That means that I am now running my operation for FREE for 2 months just to
regain the losses your equipment caused.
-----Original
Message-----
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]]
On Behalf Of Nish Park
Sent: Sunday, August 10, 2003 7:07 PM
To:
[EMAIL PROTECTED]
Subject: RE: [smartBridges] Firmware or Hardware
Fix???
Sully,
As we have
described in our Customer Advisory
(http://www.smartbridges.com/new/support/beta.php)
there are multiple
possible ways
of fixing the problem. So let's not get the rumor mill
started on
speculations.
Let me repeat
for clarity, the new hardware will work with all (New and
Old firmware).
There is no need to upgrade. The new firmware will work
with all (New
and Old hardware). For the products purchased in the month
of June/July
2003, you are better off to upgrade the firmware.
Nish
-----Original
Message-----
From:
[EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED]]
On Behalf Of The Wirefree
Network
Sent: Monday,
August 11, 2003 3:05 AM
To:
'[EMAIL PROTECTED]'
Subject:
[smartBridges] Firmware or Hardware Fix???
This is not an
attempt to start a riot at all. Truly it's not. I
am
not ready to
give up on sB. Their customer support is UNRIVALED!
However...Blazen Wireless brings up a good point.
Why would sB
spend literally THOUSANDS OF DOLLARS to replace the
components, if
the firmware was a 100% fix??
After all, you
already spent the money on developing the firmware.
This really
doesn�t look good. My loyalty must first lie with my
customer's...and therefore, I must ask this...
What are you
covering up? What did the firmware MASK? What
limitations
did you put on
the equipment with this firmware fix?? What were you
unsatisfied
in-house with, when it came to the performance of your
radios with the
bad chips and new firmware?
There must be
something....you would not have spent the money to open up
ALL THOSE
UNITS. Or are you going to say, "We started to replace
the
chips prior to
verifying that the firmware truly was a fix"??
sB...I am still
sticking with you...but...I don�t want degraded
equipment in my
network!! I don�t want these units failing anymore!!
Please
understand that I am NOT flaming you! You guys are
great...all
of my equipment
has run wonderfully up to this batch of equipment.
Sully
-----Original
Message-----
From:
[EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED]]
On Behalf Of sB Tech Support
Sent: Sunday,
August 10, 2003 11:03 AM
To:
[EMAIL PROTECTED]
Subject: RE:
[smartBridges] getting possible used items from ELECTROCOMM
AGAIN!!!
The thermal
issue can be solved either with hardware or the firmware.
Only one of
them is required. Distributors holding the old batch will
simply just
need the software fix. Since July 10, we have been shipping
the new
hardware for weeks (with old firmware). Starting last week
we
cut the new
firmware into the manufacturing line. So the new hardware +
new firmware
will start shipping coming week.
Alex
sB Tech
Support
-----Original
Message-----
From:
[EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED]]
On Behalf Of Blazen Wireless
Sent: Monday,
August 11, 2003 12:50 AM
To:
'[EMAIL PROTECTED]'
Subject: Re:
[smartBridges] getting possible used items from ELECTROCOMM
AGAIN!!!
someone please
chime in I don't think they replaced bad chips I thought
this
whole time it
was within the manufacturing process they started to use a
NEW
model chip not
compatible with the old firmware. The fix was to come out
with NEW
firmware.
I don't think
they started to put back in the old style chips did they?
and
if so then
would the NEW firmware not be correct and be causing more
problems.
This is getting
scary I think the ones to answer these questions is SB
not
someone else
who is assuming what Sb has done to the units.
SB care to
comment?? if this was a firmware problem why the need to get
back
into the units,
why not just load rev 1.1.07???
----- Original
Message -----
From: "The
Wirefree Network" <[EMAIL PROTECTED]>
To:
<[EMAIL PROTECTED]>
Sent: Sunday,
August 10, 2003 8:15 AM
Subject: RE:
[smartBridges] getting possible used items from ELECTROCOMM
AGAIN!!!
What is
everyone complaining about???
I really don't
think this is used equipment that was returned from other
customers? I think it is the batch of units that they held at the
plant
with the "bad
chips" which caused the HUGE firmware issue.
So...they went
in, replaced the chips and sent them out. It would
still
be NEW
equipment.
That is just my
guess...but if EVERYONE is receiving equipment with
stickers pulled
up, then that is a pretty good assumption.
The policy of
giving us refurb equipment for every RMA may need a small
amendment. If the unit is in play for let's say a few months and
it
goes bad.
Well, I don't mind if they send me a refurb. But...if
I
receive a DOA,
then I WANT a NEW unit for my RMA.
My 2
cents....
Sully
-----Original
Message-----
From:
[EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED]]
On Behalf Of Gino A. Villarini
Sent: Sunday,
August 10, 2003 8:13 AM
To:
[EMAIL PROTECTED]
Subject: RE:
[smartBridges] getting possible used items from ELECTROCOMM
AGAIN!!!
Isn't there a
law against this? I remember somebody won a
millionaire
lawsuit against
a major Corp. because of this...
Gino
-----Original
Message-----
From:
[EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED]]On
Behalf Of Dan @ Wyoming.com
Sent: Sunday,
August 10, 2003 1:38 AM
To:
[EMAIL PROTECTED]; [EMAIL PROTECTED]
Subject: Re:
[smartBridges] getting possible used items from ELECTROCOMM
AGAIN!!!
Same here
boys. I got one fresh from Singapor with all 4 corners
of
the the Total
sticker peeling off. So that tells me that it had been
opened
up. By the way it is no good.
SB.....You need
to fix this problem. You need to sell those as a
referb product
at a discount price. With the # of radio's that have
been RMA'd
there are going to be a bunch of referbs coming down the
line.
SB PLEASE FIX
THIS PROBLEM!!!!!!!!
Thanks......Dan
On Sat, 09 Aug
2003 08:14:36 -0700
Gary Garrett
<[EMAIL PROTECTED]> wrote:
> Yes, very
common in any product. I buy a new product and pay new
> product
price. It is a bad unit
> (Mfgr
Fault). I send it back (At my cost for shipping) and
they
> replace it
with a refurbed unit
> someone
else sent back and they fixed.
> Bottom
line is I paid new unit price and double shipping for a
used
> refurbed
unit. That sucks.
> This will
weigh in when I choose brands to buy.
>
> The
Wirefree Network wrote:
>
> > I
thought they already commented on this issue. If I
recall
>
>correctly,
> >
refurbished units ARE used for RMA's. That is the
policy.
>
>
> > Maybe
I'm wrong??
>
>
> >
Sully
>
>
> >
-----Original Message-----
> > From:
[EMAIL PROTECTED]
> > [mailto:[EMAIL PROTECTED]]
On Behalf Of Eric P.
>
>Grundlehner
> > Sent:
Friday, August 08, 2003 7:51 PM
> > To:
[EMAIL PROTECTED]
> >
Subject: RE: [smartBridges] getting possible used items from
>
>ELECTROCOMM
> >
AGAIN!!!
>
>
> > After
all this talk I just checked my Airbridge Total (rma) I
>
>received
> > last
week after waiting months for it. The corners look like the
> >
stickers have been removed before. All four corners are
creased.
>
>
> > If I
send back a unit that doesn't work as a RMA and they send
back
> >
another refurbished unit/old RMA it will be a on going cycle
until
> >I
get
> > a
unit that is either new or works. Maybe Smartbridges can
afford
>
>to
> > play
this game but I sure can't with my clients. The bottom line
is
>
>we
> > can't
look like idiots because SB sends us a broken up after
>
>broken
> >
unit.
>
>
> >
Someone from ECOMM or SB please comment on this issue.
> >
-----Original Message-----
> > From:
[EMAIL PROTECTED]
> > [mailto:[EMAIL PROTECTED]]
On Behalf Of Laurence
>
>Laforga
> > Sent:
Friday, August 08, 2003 8:05 PM
> > To:
[EMAIL PROTECTED]
> >
Subject: Re: [smartBridges] getting possible used items from
>
>ELECTROCOMM
> >
AGAIN!!!
>
>
> >
Hey..I noticed that too when I first got'em...one was to fulfill
an
> > RMA
and another one a regular order. Both had the corners of the
>
>label
> >
creased as if they've been peeled off. I needed to replace a
> >
customer's unit and it worked with the new firmware so I figured
no
> > big
deal.
>
>
> > I
know that they will replace RMA's with other units that have
been
> >
refurbished or deemed not to be defective but I would think
that
> >
regular orders should be filled with NEW units.
>
>
> >
Laurence
>
>
> > >
This is a multi-part message in MIME format.
> >
>
> >
>
> >
>
> > >
Okay this is the 2nd time I have ordered equipment and appears
3
> > ABO's
that I received yesterday one has the corners of the sticker
> >
pulled up and its obvious it was tampered with?? Is this a
used
>
>unit
> > that
was bad and sent in for repair and shipped back out to me
>
>again!
> > I
looked at the stock I got from the previous week and low and
>
>behold
> > I
found yet another one that it appears the whole sticker was
off
>
>and
> > its
all bubbled up and corner is undone like it was lifted off
as
> >
well..
> >
>
> > >
I hope these work because I need them BAD!
> >
>
> > >
Can someone from Ecomm and Smartbridges get together to find
out
> > what
the heck is going on over there I don't want to be out in
the
> > field
looking like an idiot again with used units with problems..
> >
>
> >
>
> > >
Thanks
> >
>
> > >
Martin
> >
>
> >
>
>
>
> >
Laurence Laforga
> >
TIRGON Communications, LLC.
> > dba
Waipahu.Net Wireless Broadband
> > The
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