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News
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Dear Friends,
The past few weeks have been remarkable. We have
had to deal with product issues related to disassociation of connectivity.
Thankfully, all the early warning check points did their job and raised the
flags. We were able to contain most of the problem in-house by stopping the
shipments. Through the close interaction and help from our user group, we
were able to develop solutions to quickly stamp out the “frequent
dis-association” issue from various fronts.
Unfortunately some faulty products did get out in the
field and cause problems for some customers. We sincerely apologize to all
who have been thus inconvenienced. We would like to thank all our customers
for their patience and support in helping us work through these issues. We
are overwhelmed with the encouraging words showered on us even during these
difficult times.
This has been a major learning experience for our
company. We have used these forces to make us better. The obvious questions
running through our minds are – How do we prevent this in the future?
What do we learn from this experience and how can we apply the knowledge to
further improve our products and services. This is where I am excited to
note that my team has made significant improvements in our business
processes to deliver robust quality products. These improvements range
end-to-end: product design, component sourcing, manufacturing, aging and
final QA tests. I am confident that you will see dramatic reductions in the
field failure rates. I am confident you will see better availability of our
products and I am confident you will see us doing a better job of handling
the RMAs. And we are not done. This is a continuous improvement process for
us.
Now with this high priority interrupt behind us, we
are back on track to release the exciting new products from our roadmap.
Stay tuned …
With warm regards,
Nimesh Parikh
CEO
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![Read more about it]()
WISP
Manufacturer of the Year
Awarded by PART-15
ORG
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Customer Showcase
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“Hampshire,
UK goes wireless with smartBridges”
![]() New Wave Communications Ltd, based out
of Hampshire, UK,
is a WISP delivering broadband access to businesses in
areas beyond the reach of ADSL. Back in December 2002, NWC was
started with the aim of delivering wireless broadband access to businesses
in rural areas. This objective posed several challenges, the main ones
being the medium of providing the connectivity in an area far away from
available backbone networks and the associated costs.
New Wave decided to go wireless with
smartBridges products for their network because of the reliable,
powerful and cost effective solution.
Read
more...
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“Broadband Inc, Guyana – a WISP with a vision!”
![]() Broadband, Inc is
a Wireless ISP based out of Georgetown, Guyana
in South America. Broadband , Inc has multiple pops,
currently 20 pops in number. They provide wireless broadband service to
large and small business, government, education and residential customers.
Broadband, Inc controls more than 50% of
the WISP Market in Guyana, competing with the traditional,
established 50-year old DSL service. The minimal availability of the
physical wire for last mile connectivity makes wireless the best choice for
taking broadband Internet to the customers. In a country where the cost
makes a huge difference, Broadband, Inc has found the best performance and
cost benefits in smartBridges equipment.
Read
more...
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“Be featured in our
newsletter!”
Do you have an interesting deployment story to
share with your friends? Send
us the details, complete with photographs of your deployment using
smartBridges products. A free smartBridges product will be given to every
published story. You get the free publicity and a free prize.
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Solutions Corner
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“smartBridges
Solution for healthcare”
Healthcare is an industry moving
increasingly towards sharing medical knowledge, patient records and
clinical expertise, across geographical boundaries. Innovative healthcare
enterprises are embracing the Internet and other technologies to reach new
markets, increase revenue and lower costs.
smartBridges offers a cost-effective,
reliable solution for healthcare enterprises. Using smartBridges airPoint
PRO and airBridge series products, it is possible to employ the utility of
wireless connectivity to serve patients and doctors alike, in and around
hospitals and clinics, bridging the communication gap between healthcare
organisations.
Read
more...
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Tech Support Corner
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![]() “Simple and Easy RMA
procedure”
We are committed to provide our
customers the highest quality products. We back up this claim by following
simple and easy RMA procedures. We would like to clarify certain
recent questions which have been raised by our customers in this
regard.
All our products are warranted for 12
months one-to-one exchange. Our distribution partners handle the warranty
claims on our behalf. You should contact them first for any questions
regarding the defective products. They will provide immediate replacement
for defective products. In case of DOA products, the distributors will
replace with new equipment. In case of used equipment that develops
fault after some time in service, the equipment will be replaced with
factory refurbished units. These factory refurbished units
are certified as working and in good condition.
This is all there is to our
simple RMA policy. No complexity or ambiguity on how things should
work. For more details on the RMA procedure please click here.
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About this newsletter
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DOCUMENTS PROVIDED PURSUANT TO THIS PROGRAM ARE FOR
INFORMATION PURPOSES ONLY. The information type should not be interpreted
to be a commitment on the part of smartBridges and smartBridges cannot
guarantee the accuracy of any information presented after the date of
publication. The user assumes the entire risk as to the accuracy and the
use of this document. The newsletter may be copied and distributed provided
that all text is copied without modification and all pages are included,
and all copies must contain smartBridges’ copyright notice and any
other notices provided therein.
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