Yea, is kind of high but that� is only if
you do the video phone, it is $50 if you do just voice.�
Jason Hunt
[EMAIL PROTECTED]
Hunt Brothers of Louisiana, LLC
935 Washington Street
Franklinton, La. 70438
985-795-0025 fax:985-795-2168
www.huntbrothers.com
-----Original Message-----
From:
[EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Scott Damron
Sent: Tuesday, August 12, 2003
7:59 PM
To: [EMAIL PROTECTED]
Subject: RE: [smartBridges]
Customer Service - Feedback and Suggestion
That almost $700.00
startup fee is quite a whopper!!!!!
-----Original
Message-----
From:
[EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Jason Hunt
Sent: Tuesday, August 12, 2003
5:34 PM
To: [EMAIL PROTECTED]
Subject: RE: [smartBridges]
Customer Service - Feedback and Suggestion
If you don’t like vonage
try packet8.net, � the price and they have more area codes available, also a
video phone. Haven’t tried them but I plan to. Just another
option.
Jason Hunt
[EMAIL PROTECTED]
Hunt Brothers of Louisiana,
LLC
935 Washington Street
Franklinton, La.
70438
985-795-0025
fax:985-795-2168
www.huntbrothers.com
-----Original Message-----
From:
[EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Earl Campbell
Sent: Tuesday, July 22, 2003 5:01
PM
To: [EMAIL PROTECTED]
Subject: Re: [smartBridges]
Customer Service - Feedback and Suggestion
We have had mixed results with Vonage over our wireless
network. The unit at my house works well (3.5 mi.), but the one on a 20
mile link sucks. Another on a 6.5 mile link works ok.
-------Original Message-------
Date: Tuesday,
August 12, 2003 03:54:28 PM
Subject: Re:
[smartBridges] Customer Service - Feedback and Suggestion
You're one of the few having problems. A number of
folks on the WISP list use it and love it. I have some customers it
works well for. In fact the local fire department uses a Mitel VoIP
phone system and it works well over frame relay, ptp T1 and wireless.
----- Original Message -----
Sent: Tuesday, August
12, 2003 1:25 PM
Subject: Re:
[smartBridges] Customer Service - Feedback and Suggestion
John,
I'm currently using Vonage at home and it sucks. The plan was to test
it out before offering it to my customers, but my wife hates it, I hate it,
and people who call us many times get an annoying "party is not
receiving calls at this time" message. We're located in NY and
Vonage's servers are in NJ, so the distance is not the problem. I'm not
convinced yet that VOIP is mature enough for general use. I'd really
not want to have SB use this because if anyone manages to get through, the
quality would be poor. (Think of cell phones when they break up. Very
clear otherwise but gaps in between sentences. That's what it sounds
like at least for us.)
I'd recommend against it. Sorry!
Sevak
On Tue, 2003-08-12 at 11:37, John Hokenson wrote:
With
IP based phone systems such as VOnage and the like, it would cost little to
have US phone numbers ringing in Singapore.
John
H
-----
Original Message -----
From: Sevak Avakians
To: [EMAIL PROTECTED]
Sent: Tuesday, August 12, 2003 7:09 AM
Subject: Re: [smartBridges]
Customer Service - Feedback and Suggestion
Hi Alex,
I think you guys are doing an excellent job with support. One drawback
from the email support, however, is that it takes a day to get an answer back
-and usually that's a question about the network, etc. So it seems to
take a few email exchanges back and forth before an answer is given.
Phone support would be great! But I realize it would be impractible
since you're in Singapore (right?). I hate filling out forms, and I'm sure
almost everyone else on this list hates it too, so I guess forms are
out. Perhaps a "Help" program which runs through the gamut of
problems and possible fixes similar to, say, Microsoft's help pages on the
OS? This way, we work through the minor stuff ourselves, and when we
hit a brick wall, you guys don't need to ask us if we've checked the basic
stuff first? It should save a few days, I think.
Just an idea. Perhaps someone else can think of a better way to save a
few days in back-and-forth emails?
Sevak
diDi Wireless Communities, Inc.
On Mon, 2003-08-11 at 15:22, sB Tech Support wrote:
Thank you for the strong support all this while, I hope
we, the Support Team have been providing you with prompt response, timeliness
of problem resolution and effectiveness of solution and information. To help
ensure that you are being provided the service and support you require, we
would like to hear from you how we can help you better.
This
is in an effort to improve and enhance our customer service support, Please
feel free to make any suggestion with respect to mode of support (Email,
phone, chat, etc), techniques and quality of services.
Your
feedback is greatly appreciated and provides us the opportunity to improve
our services. Thank you.
Alex
sB
Tech Support
|
____________________________________________________
![]() IncrediMail - Email has finally evolved - Click Here
---
Incoming mail is certified Virus Free.
Checked by AVG anti-virus system (http://www.grisoft.com).
Version: 6.0.488 / Virus Database: 287 - Release Date: 6/5/2003
---
Incoming mail is certified Virus Free.
Checked by AVG anti-virus system (http://www.grisoft.com).
Version: 6.0.488 / Virus Database: 287 - Release Date: 6/5/2003
|
