RE: [smartBridges] Customer Service - Feedback and Suggestion

[Del Thompson]

I agree that the SmartBridges team is doing a great job with any of the problems that I have reported.  One suggestion I would like to make is to set up a mirror site for SmartBridges.  (I don't know where your web site is physically located but downloads from it are painfully slow here in North Dakota).   Another suggestion is to put your manuals in PDF format, some of us old timers like to have a printed copy of the manual in front of us when we are working with the equipment.   Keep up the good work!   Thank you, Del    -----Original Message----- From: Sevak Avakians [mailto:[EMAIL PROTECTED] Sent: Tuesday, August 12, 2003 9:10 AM To: [EMAIL PROTECTED] Subject: Re: [smartBridges] Customer Service - Feedback and Suggestion Hi Alex, I think you guys are doing an excellent job with support.  One drawback from the email support, however, is that it takes a day to get an answer back -and usually that's a question about the network, etc.  So it seems to take a few email exchanges back and forth before an answer is given. Phone support would be great!  But I realize it would be impractible since you're in Singapore (right?). I hate filling out forms, and I'm sure almost everyone else on this list hates it too, so I guess forms are out.  Perhaps a "Help" program which runs through the gamut of problems and possible fixes similar to, say, Microsoft's help pages on the OS?  This way, we work through the minor stuff ourselves, and when we hit a brick wall, you guys don't need to ask us if we've checked the basic stuff first?  It should save a few days, I think. Just an idea.  Perhaps someone else can think of a better way to save a few days in back-and-forth emails? Sevak diDi Wireless Communities, Inc. On Mon, 2003-08-11 at 15:22, sB Tech Support wrote: Thank you for the strong support all this while, I hope we, the Support Team have been providing you with prompt response, timeliness of problem resolution and effectiveness of solution and information. To help ensure that you are being provided the service and support you require, we would like to hear from you how we can help you better.   This is in an effort to improve and enhance our customer service support, Please feel free to make any suggestion with respect to mode of support (Email, phone, chat, etc), techniques and quality of services.   Your feedback is greatly appreciated and provides us the opportunity to improve our services. Thank you.   Alex sB Tech Support