Thanks for the suggestions. Actually, we were first a computer service company before we were an ISP and now a WISP. I have been in the computer business for 25 years, and have two techs who are super computer geeks. That is what has been so frustrating - we can normally fix any computer problem in short order, but this one has been a nightmare. We did clean and disinfect the computer, updated their virus definitions and did a complete scan. Right now I have two problems, and they are compounding each other. I have talked to the customer and told them the situation and we are formulating a plan. First, I have to get my tower climber to replace a bad POE on the access point facing that customer because the access point keeps going down. Then, we are going to go out there with the laptop and see if we can get a good signal. If we can, then they can either have the person who built their computer come fix it, or they can pay us to do it. And at this point, the only way I know to fix it is to reformat it, it is too corrupted.
Thanks to all for your help, Gloria ----- Original Message ----- From: <[EMAIL PROTECTED]> To: <[EMAIL PROTECTED]> Sent: Tuesday, August 19, 2003 10:56 AM Subject: Re: [smartBridges] how would you handle this situation? > > Gloria - > > There's a solution to this problem - do only what you do best. You > should first go out there and get connectivity running between a computer > supplied by you (ie: Your trusty field laptop) and the internet. Once that > link is locked down, dialed in and stable, you are in a good position for > step #2 - call in a computer service tech and let them do their job. > Probbly your client has lots of things going on pc wise and you aren't > prepared to deal with all of their issues. For starters, it sounds like > they need a complete disinfection, followed by updated anti-virus software > installed on all the machines, along with all the needed updates and > patches. Again, if being a computer service tech is not your expertise, > then go find someone who does. As you noted, you're burning up a lot of > resources and not getting anywhere.... > > -- > > WillitsOnline.Com - Your LOCAL provider of High Speed Internet! > > > The PART-15.ORG smartBridges Discussion List > To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe smartBridges <yournickname> > To Remove: mailto:[EMAIL PROTECTED] (in the body type unsubscribe smartBridges) > Archives: http://archives.part-15.org > > The PART-15.ORG smartBridges Discussion List To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe smartBridges <yournickname> To Remove: mailto:[EMAIL PROTECTED] (in the body type unsubscribe smartBridges) Archives: http://archives.part-15.org
