RE: [smartBridges] MORE ABOS crapping out

[Shawn Mitchell]

Title: RE: [smartBridges] MORE ABOS crapping out

Just wait.. you must have gotten most of the good units... :D

-----Original Message-----
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]On Behalf Of Chris Chance
Sent: Wednesday, August 20, 2003 20:56
To: '[EMAIL PROTECTED]'
Subject: RE: [smartBridges] MORE ABOS crapping out

You all got some bad experiences the fact that I get rma's when I need them and there haven't been that many I'm very happy with sb im sure the XO will be even better and I have a feeling it's a group of bad radios that circulating to the few isps that are having these horitious problems I have had about a 2% if that rma rate on all my airbridges which I have a feeling the first one I rma'd was actually an installers fault but the most recent is definitely a dead Ethernet :(

-----Original Message-----
From: Ray [mailto:[EMAIL PROTECTED]]
Sent: Wednesday, August 20, 2003 7:14 PM
To: [EMAIL PROTECTED]

Have you ever heard the saying "throwing good money after bad"?

How about "screw me once, same on you; screw me twice, shame on me"?

----- Original Message -----
From: "Shawn Mitchell" <[EMAIL PROTECTED]>
To: <[EMAIL PROTECTED]>
Sent: Wednesday, August 20, 2003 2:39 PM
Subject: RE: [smartBridges] MORE ABOS crapping out

> too much money sunk into sb to start over...
>
> -----Original Message-----
> From: [EMAIL PROTECTED]
> [mailto:[EMAIL PROTECTED]]On Behalf Of Ray
> Sent: Wednesday, August 20, 2003 16:21
> To: [EMAIL PROTECTED]
> Subject: Re: [smartBridges] MORE ABOS crapping out
>
>
> I don't want to sound like an ass but...
>
> If you all are having this amount of trouble with the smartbridges
> products you owe it to your customers, your business, the WISP industry,
> and yourselves to switch to a different product!
>
> Ray
>
>
>
> Gloria Vester wrote:
> > I can jump in on this one - I just got back from trying to install a
> > customer for the third time, after fixing an APPO three times, and while
> > I was there I got 100% RSSI for a couple minutes then lost it.  I called
> > back to the office and had a tech check all the units and the same one
> > we fixed last night is down again.  That is three water tower climbs in
> > 2 weeks, and one very unhappy customer that we can't get installed who
> > was GOING to pay us $149.95 a month AND promote our business to the
> > community.  I just called Electrocom and ordered another unit
> > overnighted, which will cost me an arm and a leg, plus having to pay
> > someone to climb the water tower and change it out, plus the freight
> > charges to send the bad one back.  And we have only been operational for
> > three week.  I agree with what you guys are saying - smartBridges has
> > problems and if they don't address them and correct them very soon, me
> > and plenty of other startup WISPs that are using this equipment are
> > going to be out of business.
> >
> > Gloria
> >
> >
> >     ----- Original Message -----
> >     *From:* Shawn Mitchell <mailto:[EMAIL PROTECTED]>
> >     *To:* [EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]>
> >     *Sent:* Wednesday, August 20, 2003 3:29 PM
> >     *Subject:* RE: [smartBridges] MORE ABOS crapping out
> >
> >     *FedEx International Priority^(r)
> >
>
<http://www.fedex.com/us/services/waystoship/intlexpress/priority.html?link=
> 4>*
> >     Reach major business centers in 24 to 48 hours 56.92
> >     *FedEx International Economy^(r)
> >
>
<http://www.fedex.com/us/services/waystoship/intlexpress/economy.html?link=4
> >*
> >     Time definite delivery in 4 to 5 business days 50.59
> >
> >
> >
> >     Who's gonna pay that?
> >
> >     btw.. SB... you really might want to take the "Carrier Class" off
> >     your web site... their really not with this rate of failure...  I
> >     have 2 replacements units coming in.  Why? to replace 2 brand new
> >     units (network pigtail type) that I just installed a couple of weeks
> >     ago..
> >
> >     My trango stuff... it's been up and running w/o that many problems.
> >     Problems I've had with it so far:
> >
> >     1) Power outages
> >     2) Power outages
> >     3) Accidentally cut the connector off at the bottom once
> >     4) Power outages
> >     5) incorrectly loaded the firmware on one.  jacked into it via the
> >     serial port, and had it back up and running about 20 min later.
> >
> >     Now... I have a 99.996% uptime with the trango (not looking at the
> >     power outages mind you), I have almost a 72% uptime with the SB
> >     stuff...  Back before Jan 1st, I had about a 94% uptime...   yeah..
> >     your really making improvements... yeah.. your really "Carrier
Class".
> >
> >     I had someone come down from Canada to look at my network.  He's
> >     going to use the Trango, but he's not going to use any SB stuff.
> >     Why?  Because in the week he was down here I had to replace 3 AP's,
> >     and 5 AB's!
> >
> >     In the last few months, I've already lost enough customers that
> >     would have paid, and STILL MADE MONEY, the extra for going with
> >     Cisco gear...
> >
> >     Here's the new TCO model for the SB stuff:
> >
> >     $300 - Unit Purchase
> >     $30  - RMA ship to
> >     $150 - Install
> >     $50 - Truck roll
> >     $50 - Truck roll
> >     $50 - Truck roll
> >     $30 - RMA ship to
> >     $300 - Replacement unit Purchase
> >     $45 - express ship another unit back
> >     $30 - Ship orig unit back
> >     $50 - Truck roll
> >     $50 - Truck roll
> >     $100 -Customer de-install
> >     -----------
> >     $1235 - total for customer paying $45/month that could never be
> >     billed cause IT NEVER WORKED more than 2 hours...
> >
> >     SB.. I have a dare for you... hell.. I'll quadruple dare you... come
> >     out and tell me what I'm doing wrong and make it work for more than
> >     1 week.  $959.90 for round trip tickets from Singapore... who there
> >     has their passport up to date?
> >
> >
> >
> >         -----Original Message-----
> >         *From:* [EMAIL PROTECTED]
> >         [mailto:[EMAIL PROTECTED]]*On Behalf Of *Joe Email
> >         *Sent:* Wednesday, August 20, 2003 15:03
> >         *To:* [EMAIL PROTECTED]
> >         *Subject:* RE: [smartBridges] MORE ABOS crapping out
> >
> >         OK
> >         Here is what smartBridges needs to do!!!!!!!!!!!!!
> >         Anyone that is still having problems with any radio, no matter
> >         which radio it is, they need to overnite one to them directly to
> >         see if this will correct the problem.  We won't know and people
> >         will keep on complaining if we can't figue this out
> >
> >         Like I said the other day, they need to be tripple checking
> >         these before they leave the factory.
> >         I got a bad aBO last week that would not associate, right out of
> >         the box, I'm sure no one checked this one out
> >         If they do not, and they do not show any initiative toward the
> >         ones having problems, they are going to start losing customers
> >
> >         [Joe Email]
> >
> >         \ -----Original Message-----
> >         *From:* [EMAIL PROTECTED]
> >         [mailto:[EMAIL PROTECTED]]*On Behalf Of *The
> >         Wirefree Network
> >         *Sent:* Wednesday, August 20, 2003 2:17 PM
> >         *To:* [EMAIL PROTECTED]
> >         *Subject:* RE: [smartBridges] MORE ABOS crapping out
> >
> >             Actually...the majority of my crashed aB's are between
1000 -
> >             1020 am PST.  Almost daily they will go down in that time
> >             frame, but most will come back up about 30 minutes later on
> >             their own.  Some need a power reset.  This ONLY happens on
> >             my new "bad chipset" units.
> >
> >
> >
> >             Sully
> >
> >
> >
> >             -----Original Message-----
> >             *From:* [EMAIL PROTECTED]
> >             [mailto:[EMAIL PROTECTED]] *On Behalf Of *Brian
> >             Winters
> >             *Sent:* Wednesday, August 20, 2003 11:50 AM
> >             *To:* [EMAIL PROTECTED]
> >             *Subject:* RE: [smartBridges] MORE ABOS crapping out
> >
> >
> >
> >             That is very interesting. I have a few that are crashing
> >             almost daily at 9:02-9:30 am EST. I am investigating the
> >             possibility of interference but I doubt very seriously that
> >             is the issue. Both radios are new from E-comm with the
> >             supposed new chipset and the newest firmware and I am having
> >             the same disassociation problems.
> >
> >
> >
> >             -Brian
> >
> >
> >
> >             -----Original Message-----
> >             *From:* [EMAIL PROTECTED]
> >             [mailto:[EMAIL PROTECTED]] *On Behalf Of
> >             *Blazen Wireless
> >             *Sent:* Wednesday, August 20, 2003 11:56 AM
> >             *To:* [EMAIL PROTECTED]
> >             *Subject:* Re: [smartBridges] MORE ABOS crapping out
> >
> >
> >
> >             thats funny I run a ping log on my system when they systems
> >             go down it is 0930PT -1700PT about the same times you are
> >             describing? did the firmware or chip change lower the
> >             threshold on how much heat these things can handle??
> >
> >
> >
> >
> >
> >                 ----- Original Message -----
> >
> >                 *From:* The Wirefree Network
<mailto:[EMAIL PROTECTED]>
> >
> >                 *To:* [EMAIL PROTECTED]
> >                 <mailto:[EMAIL PROTECTED]>
> >
> >                 *Sent:* Wednesday, August 20, 2003 8:48 AM
> >
> >                 *Subject:* RE: [smartBridges] MORE ABOS crapping out
> >
> >
> >
> >                 I have 25 clients off of my repeater (aPPo in access
> >                 point mode) which connects back to my head-end via an
> >                 indoor airPoint.  My head-end has 24 clients plus the
> >                 repeater locations (2 of them) which is 26 associated.
> >                 If you include the users on the other side of the
> >                 repeaters, I have a total of 52 clients going through my
> >                 head-end aPPo.
> >
> >
> >
> >                 Everything was fine with my head-end until I put up one
> >                 of the new (bad chipset) units.  It now will drop ALL my
> >                 users are random times (normally between 10 am and 5
> >                 pm).  It only gets up to 80 degrees here...so heat
> >                 shouldn't be an issue.
> >
> >
> >
> >                 My repeater with 25 clients on it...works flawlessly!
It
> >                 is an older aPPo with the hardwired CAT5 attached.
> >
> >
> >
> >                 Sully
> >
> >
> >
> >                 -----Original Message-----
> >                 *From:* [EMAIL PROTECTED]
> >                 [mailto:[EMAIL PROTECTED]] *On Behalf Of
> >                 *Blazen Wireless
> >                 *Sent:* Wednesday, August 20, 2003 7:44 AM
> >                 *To:* [EMAIL PROTECTED]
> >                 *Subject:* Re: [smartBridges] MORE ABOS crapping out
> >
> >
> >
> >                 I notice that when I get 21-22 users and sometimes 23 is
> >                 the max that seems to be able to associate to the APPO
> >                 before I start seeing the dissociation problems.
> >
> >                     ----- Original Message -----
> >
> >                     *From:* Blazen Wireless
> >                     <mailto:[EMAIL PROTECTED]>
> >
> >                     *To:* [EMAIL PROTECTED]
> >                     <mailto:[EMAIL PROTECTED]>
> >
> >                     *Sent:* Wednesday, August 20, 2003 7:32 AM
> >
> >                     *Subject:* [smartBridges] MORE ABOS crapping out
> >
> >
> >
> >                     Okay I give up I have 4 of the new radios I
> >                     purchased with supposedly the new chi and the new
> >                     firmware and they are still disassociating any
> >                     wonderful ideas on what to try next.
> >
> >
> >
> >                     1. I have tried everything I have tried in the past
> >                     when this whole thing started so PLEASE SB don't
> >                     tell me stupid stuff to check already since I know
> >                     100% it is not the installation.
> >
> >                     2. When we went to look at the one yesterday it was
> >                     thought to be heat related. We touched the ABO and
> >                     it was Luke warm if at hottest. Link light (blue)
> >                     was just flashing away NO association. RSSI 85% Link
> >                     95% GREAT signal and he keeps losing associating
> >                     every day.
> >
> >
> >
> >                     PLEASE PLEASE PLEASE let us know what's causing
this.
> >
> >
> >
> >                     This customer is hooked from the radio to a D-link 4
> >                     port router to his laptop as are most all my
> installs..
> >
> >
> >
> >
> >
> >
> >
> >
> >
>
>
>
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