Title: Message

PS: What we have done is put in place a Cache Server which 98% of the time takes care of most speed testing.  Also it can actively cache those little websites that are slow in loading making a T1 look like an OC-3.  Since we have done this life is a bit more quite right now.

 

JC

 

-----Original Message-----
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Kevin Summers
Sent: Friday, August 22, 2003 9:24 PM
To: [EMAIL PROTECTED]
Subject: RE: [smartBridges] What do you do

 

That's why we specify in our policies that any speed test to be done is

only valid if it is to OUR speedtest on OUR website. We can't control the

bandwidth between us and 2Wire, or DSLReports, or whoever they want

to test from this week. So we state it up front. The internet is a volatile mesh

of comingled networks that are owned by a myriad of companies that have

loyalties to no one. We guarantee your speed and connectivity to our network

and that's it. Nobody out there will give you anything better. If they do, take it.

 

Offer them this choice...

 

- Cheap

- Fast

- Reliable

 

Pick two.

 

Of course a phone call at 6AM every day would drive me to the

point where I would say FINE. Drive out there, test the bandwidth

show them that they are getting AWESOME speed, then hand them

a bill for $65 for the truck roll.

 

Then enjoy sleeping in..

Kevin Summers
KISTech Internet Services Inc.
www.kistech.com

 

-----Original Message-----
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]On Behalf Of Chris Chance
Sent: Friday, August 22, 2003 5:27 PM
To: '[EMAIL PROTECTED]'
Subject: [smartBridges] What do you do

What do you do when a customer refuses to listen, when they haven't had a single timeout in 4 days and have 2mbit to the office all the time (sometimes spiking to 5mbit) and they are still insisting on calling at 6 am to wine that some Indian site isn't loading properly ? I MEAN JESUS DO I CONTROL THE INTERNET?

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