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Actually, I am proposing a different idea. Just
seems like it would be faster to me. I would not mind a bit to get a sample of
problems out there and throw them into my network and report back with the
outcome of these units. I would feel compensated by being able to keep the good
ones at say 1/2 price or so. The ones that are confirmed dead would be sent back
to the dist or smartbridges directly. Think about it. If someone sends one back
to the dist how long does it actually take to get back to Singapore for testing
if it ever does get tested. This way they would be tested on a different network
2 days after the Wisp sent them. Im sure as long as the compensation was descent
some other wisp would be willing to do the same. Maybe just try a pilot program
like this and see what happens. Joe
----- Original Message -----
Sent: Saturday, August 23, 2003 10:39
AM
Subject: Re: [smartBridges] New APPO
disassociating
Joe that is exactly what we are asking and we
would set them up with the best Roberto's Mexican food money can buy! HEHEH
seriously it would take no time at all for an SB engineer to scope out the
problem I am sure with the ones that the people are having problems with? OR
if SB wants they can hire an engineer in the states and pay him TONS of money
and I bet you they would find design flaws or firmware problems.
----- Original Message -----
Sent: Saturday, August 23, 2003 7:39
AM
Subject: Re: [smartBridges] New APPO
disassociating
""And one last thing; several of us have
suggested they put engineers in the field with us. Seems like a really good
idea to me. No response from SB on this."
How would this idea work. Some are having
serious problems with these new units and some are not having problems at
all . Instead of sending them to the distributor they would be sent to one
of the "Field Beta Testers", which would be someone like myself. I install
them in my network and then report back to the list. If they show no
problems then I have the option to buy it at a reduced cost. If its bad then
we send them to the distributor. Maybe testing them in the real field
instead of the lab would bring some faster solutions. Just an idea.
----- Original Message -----
Sent: Saturday, August 23, 2003 9:26
AM
Subject: Re: [smartBridges] New APPO
disassociating
Shawn.....good question....in our case,
yes....they are associated....but cannot pass traffic. Interesting about
your fix by using old firmware. That should be a clue, eh SB?
I just read Nish's post....looks like we've
got his attention.....kinda sad he continues to stick to his story about
"all new units being good" He'll have to eat his words soon. As for his
offer to RMA.......well, why do I want to stick another defective radio up
in the air just to have to have it fail and take it down and repeat the
fire drill? Been there done that. As for his comment about the forum
becoming "unproductive", I'd say, well, yes from his point of view I can
see why he feels that way. But from the customer point of view it may be
just the only thing keeping many of us hanging on to this product line. It
is a salve to those of us who have staked our careers, our money and our
reputations on this WISP business. And one last thing; several of us have
suggested they put engineers in the field with us. Seems like a really
good idea to me. No response from SB on this.
----- Original Message -----
Sent: Saturday, August 23, 2003
4:03 AM
Subject: RE: [smartBridges] New
APPO disassociating
Bobby,
are you taking the "can't connect" as a disassocation? If
you see my earler post, it's conected just fine, but it won't pass a
single packet. The APPO is brand new (2 weeks old now) and the AB
that I used I was able to connect to other APPO's in the same area and
pass traffic just fine.
Most of my users that kept saying that they were unable to
associate, was actually that they couldn't "go anywhere" (couldn't pass
traffic) once I started questioning them. Even AP's that I never
had an issue with before started the same thing. Today I took them
back to the oldest FW on sb's website, and I have a lot of happy
people.
Just installed a new one last week. Got a
bunch of calls from customers the last few days....about the same time
of day....."very slow", "can't connect", then a few hours later, they
cycle power on the CPE and they connect. This is an existing
installation where the previous APPO worked w/o incident until a surge
got the ethernet side and we replaced it with a new APPO.
So, the new APPO is disassociating.
I was feeling left out reading all the other posts about this
happening, but now I too, share in this common fate. Hey SB, count the
posts of this happening in the last two weeks. Your latest units
hitting the street are DEFECTIVE. . . . just like the
ones that came before them.
APPO = Always Pissing People
Off
ABO = Another Bad Outdoor
(unit)
(gotta let off some
steam.....)
Oh, and Nish, the tone of some of your
posts comes across to me like you are second guessing us before
checking facts. May I suggest you take us at our word first, then
use FACTS to prove us wrong. We're big boys, we can
handle it. You, personally appear to be dismissing these latest posts
out of hand. Why don't you fly an engineer out here to see
for themselves? Seriously, they can stay at my house and save money.
It's worth it, SB is at stake, whatever that means to
you.
Just to clarify, this unit had the white
sticker on the outside of the box about upgrading firmware, which, of
course we did. I just want to crawl in a hole and die.
Bobby Bounds
Airwave Internet, LLC
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