RE: [smartBridges] new (I think) out of the box issue with an ABO's ethernet

[Seeni Mohamed]

Hi Scott,   Please ensure that Ethernet port is lighted up before login to the unit.   If still unable to login to the unit, please kindly follow the below steps Use the following method to search the device from the DOS prompt. Ø       Apsearchmgr (obtained from http://www.smartbridges.com/beta/utility/sBSearchMgr.zip ) Ø       DOS prompt>apsearchmgr OR Ø       Ping directed broadcast address eg.192.168.0.255 Ø       and check >arp –a, Can you see the device MAC and IP address listed?   If you are having any specific issues with our products, we work closely to resolve this immediately. Most of the problem related to the interference, SHORT preamble settings or something is deteriorating over time (such as Ethernet cabling, power supply, the RF connector, grounding).   We have been shipping this new hardware for more than 6 weeks with positive customer reports. The firmware update is being used primarily for helping the customers with old hardware and avoids the inconvenience of returning the units. After thousands of downloads and positive reports, we are confident that the new firmware is effective. In addition, we have added significant new quality checks in our manufacturing process. If you are having problem with the sB hardware, please contact the distributor for RMA. If required, please get in touch with us and we will get you the new hardware.   Thank you   Seeni, SB support   -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Scott Wells Sent: Sunday, August 24, 2003 7:57 AM To: 'smartBridges Listserv (E-mail)' Subject: [smartBridges] new (I think) out of the box issue with an ABO's ethernet   Has anyone had ABO MAC# 00-30-1A-01-E2-27 before?  I got it from E-comm a few weeks ago for an install.  Instead of testing it in the office like I normally do I had a brain fart and decided to go ahead and install it.  I just got back from trying to configure it and I cannot get into the bridge.  I have my IP set to 192.168.0.55 / 255.255.255.0 - no gateway and no firewall.     I have done a hard reset and let it reset 6 times in a row.  I have manually entered the MAC in my arp table with the IP of 192.168.0.22/255.255.255.0 and I cannot ping it.  The only thing I can think of is that I am using the cable form one of the old units that came with outdoor cat5.  I had tried to use this cable before and it didn't work so Monday I am going to replace it. The only thing to dispute my own troubleshooting is that all of the lights are on the airbridge and my laptop shows a connected network.  I will let everyone know what I find on Monday.     As a side note to listening to everything going on lately I am still planning a large network upgrade this fall.  I should be able to cover every town in my county.  I am still planning on using SB equipment as of today.  While on the one hand I can say that almost all of the issues I have faced have been my fault, there are still some issues with the equipment.  I would like to see more input from SB about the issues that we are seeing, especially those issues that have been occurring for many months.  If not for the dedication of a few individuals on this listserv, the heat issue would not have been solved in such a timely manner and I thank those of you who took the time to figure that out.   Thanks,     Scott Wells MCSE CCNA President, Wells IT Services 254-729-2207 [EMAIL PROTECTED]