Re: [smartBridges] [good and bad] New aPPo from Singapore

[Blazen Wireless]

Title: Message

I understand that but looking up the mac is still confusing and I have like you said two units post June / July that still exhibit the problem I am just going to return them to electrocomm then if I get new units back and they still don't work I will end up just tossing them and replacing them with the wet 11 until I can find a more reliable product. We / I have jumped thru to many hoops to try and get this product to work after this whole chip issue, no one should have to work this hard to get something to work that was working fine before someone changed the chips.   The indication I get from you all is that its our fault or something wrong with our setups which makes no sense since one of the units I swapped out was with a cheap wet 11 and it has not gone down since! Please explain that one? so that rules out all the questioning you put us thru and all the tests we have done. I am tired of driving around town all day resetting radios in fact I have to go reset 5 more right now go figure. I am only mad at myself for trying to stick with you guys SB thinking the problems would be fixed back to pre June July working products. I have a reputation to keep up. Its Aprox 100* out right now as I type so I know its directly related to the problems we were having in the past and still some same issues.   1. Radios should not lose association for any length of time without coming back and reassociating on their own this is a bug in the product. 2. We have all made valid suggestions to you SB to try and help us with our problems and you tossed those aside (sending out your tech to look at our setups) 3. The price of the product is great but not at the cost of losing customers on a weekly basis we are not made of gold some of us work two jobs to keep our WISP business going.   Other then that without sounding like a complete ass I don't know what else to say I am tired and frustrated. Those of you who want to say I am whining go ahead and say it but if you were in my shoes you would do the same. I have no more time to dedicate to trouble shoot for SB on something that is wrong with their product.   With that I am done good luck to all of you who want to continue to stick with the product and hopefully they will come around for you but I don't have time to sit and wait.There is money to be made and its not going to be with SB product unless they get their stuff together.   Thanks and enjoy life   Martin Moreno Blazen Wireless     ----- Original Message ----- From: sB Tech Support To: [EMAIL PROTECTED] Sent: Thursday, September 04, 2003 11:55 AM Subject: RE: [smartBridges] [good and bad] New aPPo from Singapore Looking at the Mac address can tell you whether it is Post-June units. The list of Mac#  has been posted. Post-June units are loaded with new firmware.     Alex sB Tech Support [EMAIL PROTECTED]   -----Original Message----- From: Blazen Wireless [mailto:[EMAIL PROTECTED] Sent: Friday, September 05, 2003 2:46 AM To: [EMAIL PROTECTED] Subject: Re: [smartBridges] [good and bad] New aPPo from Singapore   Well pinging something that is not there makes NO sense since it is not associated? I have been trying to ping a radio now for over an hour and NO results it is not associated due to the same issue if radios losing association and I have yet to get any response how we can tell for sure units that are shipped to us from Electrocomm are in fact units with the new chip and not something that we have to load the firmware on???   Seem like this is a question that keeps getting pushed aside.   ----- Original Message ----- From: Tom Haynes To: [EMAIL PROTECTED] Sent: Thursday, September 04, 2003 11:28 AM Subject: RE: [smartBridges] [good and bad] New aPPo from Singapore   It works for an unknown (to me) reason. Not all of the time, but most of the time. -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Blazen Wireless Sent: Thursday, September 04, 2003 1:29 PM To: [EMAIL PROTECTED] Subject: Re: [smartBridges] [good and bad] New aPPo from Singapore I don't understand how pinging a client radio that is not associated to the AP is going to bring it back to life and re-associate? Maybe I am missing something here or is this just a fix for the APPO if you can get to it from the LAN side??     ----- Original Message ----- From: Gloria Vester To: [EMAIL PROTECTED] Sent: Thursday, September 04, 2003 11:04 AM Subject: Re: [smartBridges] [good and bad] New aPPo from Singapore   Yes, they are running very well.  I did have one lock up once, night before last, but I pinged and it came back and has been up ever since.  It was while I was trying to associate a new customer and was getting interference from a new competitor.   Thank you, Gloria ----- Original Message ----- From: sB Tech Support To: [EMAIL PROTECTED] Sent: Thursday, September 04, 2003 11:57 AM Subject: RE: [smartBridges] [good and bad] New aPPo from Singapore   Hi Gloria,    Appreciate you could update the status of the 4 aPPO (Post-June) units from Singapore, have they been running well so far?   Alex sB Tech Support [EMAIL PROTECTED]   -----Original Message----- From: Gloria Vester [mailto:[EMAIL PROTECTED] Sent: Thursday, September 04, 2003 8:42 PM To: [EMAIL PROTECTED] Subject: Re: [smartBridges] [good and bad] New aPPo from Singapore   I would love to do that - you guys have been so great and supportive, but I would be afraid they are lurking on this list and see it and I don't want to risk giving them any reasons to come after me anymore than they already are.  Last night the customer that was seeing their ap was not able to get online.  I was on the phone with him until almost midnight trying to get him back up, to no avail.  I could see his airBridge for a while, even logged into it from this end.  When I did, I saw two of my aps and one of the other guy's.  All three of them had less than 25% signal strength, so was unable to get the customer back up.  We are going out there tonight when he gets home from work and changing out his antenna with one that has a tighter beam width.  He was working fine the night before, 100% RSSI on one of our AP's, then when he got home from work last night and tried to get online, no go.  I hope to get time today to go do some war driving and see if I can find his ap's.   Thanks guys - I appreciate all the advice and support, Gloria   ----- Original Message ----- From: Tom Haynes To: [EMAIL PROTECTED] Sent: Thursday, September 04, 2003 2:05 AM Subject: RE: [smartBridges] [good and bad] New aPPo from Singapore   I hate to say play dirty but they really suck. You might accidently post their IP range and MAC addresses on here :-)   -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Gloria Vester Sent: Wednesday, September 03, 2003 11:32 AM To: [EMAIL PROTECTED] Subject: Re: [smartBridges] [good and bad] New aPPo from Singapore I don't really know for sure what they are using, simpleMonitor showed me the MAC address of their ap and I looked it up and found out it is an Aironet MAC address.  When we called them over a month ago to try and cooperate with them, they told us they were going to be running on channels 1, 6, & 11.  We told them that we were running on channels 1, 4, 8, & 11 and asked them if they could change their channels, they basically said they would do what they want, wherever they want, and it is our problem, not theirs.  Even when we told them, nicely, that we were here first, we already had customers online on those channels, they didn't give a s**t.  I may be over reacting too soon, but I am going by the attitude they gave us when we talked to them.  There seemed to be absolutely no interest on their part to get along or cooperate or share the spectrum.   Gloria   ----- Original Message ----- From: Pascal Losier To: [EMAIL PROTECTED] Sent: Wednesday, September 03, 2003 11:09 AM Subject: RE: [smartBridges] [good and bad] New aPPo from Singapore   Is the aironet of your competitor FHSS or DSSS ???