There also a diagnostic page on the iPlayer site which is worth a try: http://www.bbc.co.uk/iplayer/diagnostics
If they are unable to stream programmes they could try iPlayer Desktop which allows you to download content instead: http://www.bbc.co.uk/iplayer/install Cheers, Paul. On 8 December 2012 10:42, Sam - MacAmbulance <[email protected]>wrote: > Hi Adam > > Get them to run a speed test at www.speedtest.net, then see if the > results are consistent over a few tests. If the performance is stuttering, > that'll be machine speed/capability. If it's buffering then that'll be the > internet connection. > > I'd always recommend upgrading to Infinity as the speeds are so good, but > you may need to upgrade the RAM in your iMac as well. What's the processor > speed? > > Regards > > Sam > MacAmbulance > > Providing affordable Apple & PC services > > Sam Mullen > 07747 778022 > http://www.macambulance.co.uk > [email protected] > > On 8 Dec 2012, at 10:40, mac98aop <[email protected]> wrote: > > Me again > > My parents are on a 5 yr old iMac and ethernet router, and say that > iPlayer performance is laggy/buffering. > > They're tempted to upgrade to Infinity, but only if it'll fix performance? > > Would it?!? > > Or do they need more Ram? Or both? > > Can't think it's a new Mac?!?! > > Adam > > -- > You received this message because you are subscribed to the Google Groups > "Sussex Mac User Group" group. > To view this discussion on the web, visit > https://groups.google.com/d/msg/smug/-/a1KPUiY5PFEJ. > To post to this group, send an email to [email protected]. > To unsubscribe from this group, send email to > [email protected]. > For more options, visit this group at > http://groups.google.com/group/smug?hl=en-GB. > > > -- > You received this message because you are subscribed to the Google Groups > "Sussex Mac User Group" group. > To post to this group, send an email to [email protected]. > To unsubscribe from this group, send email to > [email protected]. > For more options, visit this group at > http://groups.google.com/group/smug?hl=en-GB. > -- You received this message because you are subscribed to the Google Groups "Sussex Mac User Group" group. To post to this group, send an email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/smug?hl=en-GB.
